Customer Service Conceirge - Newport Beach - Quick Hire!

Neiman Marcus Group is a distinguished name in the luxury retail industry, recognized for its dedication to creating unparalleled shopping experiences that connect with customers on a personal level. As a multi-brand luxury retailer in the United States, Neiman Marcus Group proudly represents some of the world's most desirable brands, including Neiman Marcus and Bergdorf Goodman. With over 3,000 brand partners, this renowned organization specializes in offering exceptional products alongside innovative and intelligent services fueled by investments in data and technology. This commitment positions Neiman Marcus Group as a leader in delivering personalized luxury experiences across various channels such as in-store, eCommerce, and remote selling environments. The company’s corporate ethos, known as the NMG|Way culture, emphasizes the strength found in combining diverse talents, fostering an inclusive workplace where every employee feels valued and empowered. A female-founded and female-majority organization, Neiman Marcus Group proudly surpasses national averages in racial and ethnic diversity. This culture of belonging and innovation is a driving force behind the company’s roadmap for Revolutionizing Luxury Experiences. With a strong focus on equality and inclusion, Neiman Marcus Group ensures all employment practices are free from discrimination based on race, color, religion, gender identity, and other protected statuses. They also offer reasonable accommodations during the hiring process to foster accessibility for all candidates. Your role as a Service Concierge at Neiman Marcus Group is critical to delivering exemplary customer service and enhancing the luxury buying journey for every client who walks through the door. Working under the supervision of a Sales Manager, you will be stationed within one of the company’s elite stores, directly contributing to an inviting and seamless retail environment. As the first point of contact, you will welcome clients warmly, understand the purpose of their visit, and expertly navigate them through their shopping experience with tailored guidance. In this position, your responsibilities encompass more than just customer interaction; you will handle limited administrative and transactional tasks that support overall client satisfaction. Your ability to manage returns, buy online/pick up in store orders, curbside pickups, and change requests highlights your versatility and attention to operational details crucial in a fast-paced luxury setting. Moreover, the role includes actively engaging in escalated issue resolution by collaborating with in-store leadership, ensuring that client concerns are handled swiftly and effectively. Another essential part of your role includes partnering consistently with Client Advisors through appointments that foster strong client relationships and anticipate customer needs. Your promotional efforts will extend across various in-store activations, events, and services including alterations, dining experiences at the restaurant, spa treatments, valet services, and the benefits linked to the InCircle loyalty program. This multi-faceted position demands a personable and professional demeanor, comfort with retail technologies, and flexibility to work evenings, weekends, and holidays, reflecting the dynamic nature of luxury retail customer service. Being a Service Concierge with Neiman Marcus Group offers a unique opportunity to grow professionally within a renowned luxury brand, supported by a company that values innovation, diversity, and a commitment to delivering extraordinary customer experiences.

• Minimum 1 year of experience
• Experience in customer service or hospitality industries
• Familiar with retail and mobile technologies
• Ability to work a flexible schedule including evenings, weekends, and holidays