Customer Service Agent Part Time (Allegiant) - SNA

Unifi is a leading company specializing in customer service solutions, catering predominantly to the aviation sector. Known for its commitment to excellence and delivering top-notch customer experiences, Unifi plays a pivotal role in ensuring passengers receive outstanding service in baggage handling and lost item resolution. The company is characterized by its dynamic and fast-growing environment, offering employees a chance to be part of a dedicated team focused on quality and professionalism. Unifi places a strong emphasis on integrity, efficiency, and the continuous development of its workforce to enhance service delivery throughout airport facilities. The position of a Customer Service Agent at Unifi is crucial, as these agents are the first point of contact for passengers requiring assistance with baggage handling issues. This role is inherently customer-facing and demands individuals who are not only friendly and outgoing but also genuinely passionate about providing exceptional service. The Customer Service Agent helps passengers with baggage pick-up, resolves issues related to delayed, lost, or damaged luggage, and uses specialized computer software to track and catalog items efficiently. The ideal candidate is expected to handle all customer interactions with professionalism, courtesy, and promptness, ensuring an overall positive passenger experience. Moreover, the role involves physical responsibilities such as lifting, carrying, pushing, or pulling items weighing up to 70 pounds regularly and managing weights of 40 to 50 pounds on raised surfaces. Agents are also required to be vigilant and aware when operating around moving vehicles and aircraft, adhering strictly to safety protocols and using radio equipment effectively. Unifi offers a comprehensive benefits package, competitive compensation, and opportunities for career advancement in a supportive and fast-paced environment. The Customer Service Agent role is designed to attract individuals who are eager to grow within the company while contributing meaningfully to customer satisfaction in the aviation industry. Potential employees can look forward to an engaging work atmosphere that challenges their skills and rewards their dedication with a full benefits plan and a pathway to unlimited professional growth.

• Must be a local (in-state) resident
• High school diploma or GED
• Valid in-state driver’s license
• Ability to pass a pre-employment drug screen
• Ability to pass up to a 10-year background check
• Must be at least 18 years of age
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must complete ramp and SIDA training to obtain airport authority identification security
• Must be able to carry heavy items up and down jetway stairs
• Must be able to be alert to moving vehicles or aircraft and use radio equipment