Customer Experience Associate - Medical insurance

The Exchange is a renowned retail organization dedicated to serving the military community and their families. This award-winning establishment operates across various retail sectors including front-end cashiers, multiple departmental roles, and specialty stores such as Express and Class 6 outlets. The Exchange is committed to providing meaningful career opportunities to military members, their families, and anyone motivated to support those who serve. The company is uniquely positioned as a DoD (Department of Defense) affiliated entity that gives back two-thirds of its annual earnings to enhance the lives of military personnel and their families. The organization's founding principles emphasize community support, respect for service members, and fostering a positive work environment. Employees at the Exchange benefit from access to base facilities, exclusive mass transit programs, and the pride that accompanies working for a DoD-associated employer. As a Customer Experience Associate at the Exchange, you will join a passionate team devoted to customer satisfaction and operational excellence. Your role centers on serving customers in a friendly, efficient, and authentic manner, helping them with their purchases from greeting them at the door to processing transactions and ensuring merchandise is handled with care. Key responsibilities include engaging customers with eye contact and a smile, acknowledging each waiting customer promptly, completing transactions accurately and efficiently, and aiding customers with bagging and moving items as needed. This role requires adaptability to current technological tools and a responsiveness to customer needs, ensuring each shopper has a seamless and pleasant experience. The Exchange places strong emphasis on personal and professional growth; employees are supported with training, resources, and development opportunities to help them excel. Flexible scheduling is offered to support work-life balance, and a comprehensive benefits package enhances the overall employee experience, including medical, dental, life and disability insurance, paid time off, shift differential and holiday pay, as well as traditional pension and 401K plans for qualifying associates. Being a part of the Exchange means more than just working a job – it means joining a respected team committed to giving back and growing together.

• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Cash handling experience preferred
• Excellent communication skills
• Basic computer skills
• Retail experience preferred