CSM Corporation Needs Assistant General Manager|Hilton Garden Inn

This position is with a well-established hospitality organization known for its commitment to exceptional guest service and operational excellence. The company operates within the hotel industry and prides itself on maintaining high standards across all guests' interactions and facility management. Renowned for its collaborative team environment and dedication to professional growth, this hospitality firm seeks an experienced hotel manager to join their leadership team. The organization values innovation, accountability, and guest satisfaction, ensuring a supportive workplace for associates to thrive and develop their careers. The role of Hotel Manager is a full-time position offering an annual salary range of $81,000 to $86,000 USD. The Hotel Manager will oversee daily hotel operations to deliver outstanding guest experiences and foster a positive work culture. This includes collaborating closely with sales and guest services teams to meet and exceed customer expectations, managing budgets and resources effectively, and ensuring compliance with all safety and operational guidelines. The incumbent will lead hiring, training, and development programs to build a strong team capable of sustaining the company’s reputation for excellence. Additionally, the Hotel Manager will be responsible for monitoring guest satisfaction scores, addressing feedback proactively, and implementing improvements to optimize service quality. This leadership role requires a seasoned hospitality professional with a minimum of 3-5 years of progressive hotel management experience. The ideal candidate will be adept at multitasking in a fast-paced environment and navigating complex operational challenges with strong problem-solving skills. Effective communication across all organizational levels, from guests and frontline associates to corporate leadership, is essential for success in this position. The Hotel Manager will also be instrumental in driving safety initiatives and ensuring compliance with OSHA and other regulatory standards. Key responsibilities include managing labor costs and procurement, coordinating with sales teams on group accounts and events, and maintaining detailed documentation related to training, accounting, and incident reporting. The manager will serve as a role model for associates by exemplifying excellent guest service and fostering a culture of continuous improvement and recognition. They will be involved in staff performance reviews, addressing employee concerns, and motivating the team to achieve departmental and company goals. This role offers a unique opportunity for a dynamic leader to make a significant impact on the hotel’s performance and guest satisfaction. Working within a respected brand, the Hotel Manager will have access to comprehensive training initiatives and resources designed to support ongoing personal and professional development. The company emphasizes fair treatment, open communication, and collaborative teamwork, creating an engaging and rewarding work environment for all employees.

• High school diploma or GED required
• College degree or equivalent experience required
• Minimum 3-5 years progressive hotel management experience
• Strong leadership skills
• Ability to communicate effectively with all organizational levels
• Ability to manage multiple hotel and corporate priorities
• Effective problem-solving skills