Courtyard Chicago Midway Airport - Front Desk Agent

The Courtyard Chicago Midway Airport is a distinguished hotel conveniently located in Bedford Park, just half a mile from Chicago Midway Airport and about 10 miles from downtown Chicago. Known for its exceptional amenities and exemplary customer service, the hotel offers a free 24-hour shuttle service to and from the airport, providing ease of access for travelers. The hotel boasts comfortable rooms equipped with modern conveniences such as flat-screen TVs, work desks, and coffee makers, appealing to both business travelers and tourists. The on-site dining options include the popular T.G.I. Friday's restaurant, serving rich and contemporary cuisine for lunch and dinner, and a Starbucks coffee shop offering a variety of hot and cold beverages and light snacks. For fitness and relaxation, guests can enjoy an indoor swimming pool, a hot tub, and a fully equipped gym with cardio machines and free weights. This environment creates a welcoming, comfortable, and convenient stay for guests, reinforcing the hotel's reputation as a leading hospitality provider in the Chicago area. The Front Desk Agent at Courtyard Chicago Midway Airport is a pivotal role, often considered the shining star of the guest experience. This position requires mastery in customer service and communication, tasked with creating a seamless, inviting, and memorable stay for every guest who walks through the doors. As the first point of contact, the Front Desk Agent manages guest interactions with professionalism and warmth, handling check-ins, check-outs, reservations, and guest inquiries efficiently and courteously. The role demands a blend of excellent multitasking capabilities and problem-solving skills to quickly and accurately address guest concerns and ensure a smooth front desk operation. Additionally, the Front Desk Agent is responsible for managing basic financial transactions, requiring comfort with numbers and financial information. This full-time, customer-facing role is essential in fostering positive guest relationships, enhancing overall customer satisfaction, and upholding the high standards of the Courtyard Chicago Midway Airport. New hires become eligible for a comprehensive benefits package after an initial waiting period, including medical, dental, and vision coverage, paid time off, and a 401k retirement plan. The position also offers the unique advantage of daily pay options. Overall, this role is ideal for someone passionate about hospitality, eager to contribute to a dynamic team, and committed to delivering outstanding guest service in a fast-paced hotel environment.

• High school diploma or equivalent
• Experience in a hotel or related field preferred
• Familiarity with hotel management software and Microsoft Office suite