Corporate Receptionist - Quick Hire!

Northwest Center is a distinguished non-profit organization dedicated to advocating for and supporting individuals with disabilities. The Center offers comprehensive programs in therapy, education, and work opportunities aimed at advancing equal opportunities for children and adults with disabilities. With a mission focused on creating lasting inclusion and empowerment, Northwest Center has built a reputation as a leader in fostering a community where diversity and development are celebrated and encouraged. By working with this organization, employees contribute to meaningful societal change while advancing their own careers within a supportive and mission-driven environment. The current opening is for the position of Corporate Receptionist to be stationed on-site at the Amazon HQ2 campuses located in Baltimore, MD. This role involves providing exceptional 5-star customer service through various communication channels including email, phone, and face-to-face interactions. As the first point of contact for visitors and employees alike, the receptionist acts as a welcoming ambassador and essential problem solver to ensure a smooth and positive experience. Beyond greeting guests and distributing visitor badges, the role encompasses assisting with administrative tasks, facilitating resources, and supporting various projects to help maintain an organized and efficient reception environment. This is a full-time, on-site position with working hours scheduled from Monday to Friday during an 8-hour shift between 7:30 am and 6:00 pm. Compensation starts at $21.59 per hour, with a full wage range reaching up to $25.70 per hour, reflecting the organization’s commitment to competitive pay. The role requires a proactive individual with strong customer service skills and the ability to effectively manage multiple responsibilities in a fast-paced setting. The Corporate Receptionist position not only offers a chance to work directly with a renowned corporate environment at Amazon but also aligns with Northwest Center’s impactful mission to support people with disabilities. Employees gain the satisfaction of knowing that their work helps sustain and advance opportunities that empower individuals, while also enjoying a workplace culture that strongly values diversity, inclusion, and wellness. Additional benefits accompany employment, such as comprehensive medical coverage including hearing and hardware, dental and vision insurance, life and disability policies, retirement matching programs, and unique perks like mental wellness support and student loan contributions. This role demands excellent communication abilities, keen conflict resolution skills, and a solution-oriented mindset to deliver a consistently customer-focused experience. The receptionist manages essential functions such as visitor check-ins and badge distribution, handling calls and emails, coordinating resources like meeting logistics and asset distribution, and assisting with security and facility support. The position also involves occasional duties related to the upkeep and operation of amenities such as the Banana Stand, demonstrating the varied and community-centered nature of the work. Working conditions include the physical ability to carry supplies up to 50 pounds, work within a 1.5-mile radius throughout the campus, and flexibility to accommodate extended or varied work hours as required by the business. As Amazon’s HQ2 campus is a dog-friendly environment hosting over 1,000 dogs, candidates should be comfortable in settings where dogs are present. Northwest Center is committed to providing reasonable accommodations as needed to foster a welcoming and accessible employment process and environment. Joining Northwest Center means becoming part of a dynamic team that actively celebrates diversity and inclusion, firmly believing that such values strengthen workplaces and communities alike. The Center prioritizes equitable practices and a culture that respects individuals across all identities and abilities, making it an excellent employer for those seeking to combine impactful work with professional growth.

• High school diploma or equivalent
• Two or more years of experience in customer service call center or administrative support
• Excellent customer service skills
• Strong communication skills
• Ability to effectively deescalate situations with dissatisfied customers
• Strong conflict resolution skills
• Critical thinking and problem-solving skills
• Ability to understand interpret and follow Northwest Center and Amazon policies and procedures