Coordinator, Member Services - Antioch, CA

Trilogy at The Vineyards: Club Los Meganos is part of the esteemed Trilogy community located in the scenic East Bay area of Brentwood, California. This exclusive club prides itself on combining elegant architecture with breathtaking mountain views and a wide array of innovative programming designed to enhance the lifestyle of its residents and guests. At Club Los Meganos, members enjoy access to a full-service Sawa Spa, exquisite dining options at Abby's Gourmet Studio, well-equipped fitness and sports courts, and the availability of hosting memorable weddings within the picturesque surroundings of the vineyard. The community is known for its commitment to exceptional service, quality amenities, and fostering a welcoming environment for all who visit or reside within the development. As a cornerstone of the BlueStar Resort & Golf brand, Club Los Meganos embodies a focus on integrity, respect, teamwork, and competitive spirit, which collectively cultivate a vibrant and dynamic community experience. The role of Member Services Coordinator at Club Los Meganos is a full-time position offering $23.00 per hour. This role is integral to maintaining the high standards of service and hospitality expected by the residents and guests within the Trilogy community. Reporting directly to the Member Services Manager, the coordinator acts as the first point of contact at the front desk, providing a warm and professional welcome to all visitors. This position demands exceptional interpersonal communication skills, a friendly demeanor, and a keen ability to address and coordinate multiple responsibilities efficiently. The Member Services Coordinator is responsible for various duties including greeting members and guests, managing access controls in line with community regulations, providing information about club facilities and local events, and supporting administrative functions such as data entry, scheduling, and managing communications. Additionally, this role supports the Lifestyle & Activities department by assisting in organizing events, maintaining promotional materials, and managing ticket sales. The coordinator contributes to the smooth operation of the clubhouse by ensuring cleanliness, adherence to club rules, and safekeeping of office supplies and equipment. This position is ideal for individuals with a background in customer service or hospitality who thrive in a fast-paced environment and are motivated by creating a positive experience for community members. The successful candidate should demonstrate initiative, excellent organizational skills, and an ability to handle multiple priorities while maintaining attention to detail and a high level of professionalism. Given the community-oriented nature of the role, a flexible schedule including availability on evenings and weekends is required. The employer, BlueStar Resort & Golf, values inclusivity and offers robust benefits, including medical, dental, life insurance plans for full-time employees, PTO, paid holidays, and a 401(k) plan, underscoring their commitment to employee well-being and growth.

• High School diploma or equivalent preferred
• Three or more years of relevant customer service or hospitality experience preferred
• Experience in a Homeowner Association environment preferred
• Proficient in Microsoft Office
• Ability to communicate positively and effectively
• Self-motivated and able to work independently
• Excellent verbal communication and customer service skills
• Ability to pay attention to multiple details
• Flexible schedule including evenings and weekends
• Valid driver's license may be required