Conference Services Manager - Quick Hire!

The Town & Country Resort is a distinguished full-service hotel and resort located in San Diego, known for its exceptional accommodations, vibrant atmosphere, and comprehensive event facilities. Renowned for hosting a wide range of social, corporate, and convention events, the resort boasts versatile indoor and outdoor spaces tailored to meet diverse client needs. With a commitment to delivering outstanding guest experiences, the resort features an array of amenities including dining options, recreational activities, and professional event planning services. Its strategic location and excellent infrastructure make it a preferred choice for both local and international visitors, contributing to its esteemed reputation in the hospitality industry. The resort prides itself on a client-centric approach, ensuring that every guest and event is handled with meticulous attention to detail and personalized service. The Convention Services Manager at the Town & Country Resort plays a pivotal role in overseeing all facets of convention and group event planning, coordination, and execution. Serving as the primary liaison between clients and hotel operations, this role requires a dynamic professional adept at managing multiple large-scale events simultaneously while maintaining exceptional service standards. The Manager is responsible for ensuring that all events not only run smoothly but also exceed client expectations, reinforcing the resort's reputation for excellence. With a competitive salary of $77,000, this full-time position demands proactive leadership, strong organizational skills, and a deep understanding of event logistics and client management. The Convention Services Manager's responsibilities encompass client and account management, where they serve as the main contact for convention and group clients, facilitating pre-event meetings and site inspections to align expectations. Event planning duties include creating detailed plans covering timelines, room layouts, catering, audiovisual needs, decor, transportation, and vendor coordination. The Manager ensures seamless collaboration across various departments such as sales, catering, operations, engineering, housekeeping, and audiovisual teams. In addition, they oversee room block management in coordination with front desk and reservations, negotiate vendor contracts, and manage external service providers as required. Onsite execution is a critical aspect of the role; the Manager supervises event setup, execution, and teardown, actively addressing any client issues or operational challenges. Leadership responsibilities involve coordinating convention services staff, monitoring event flow, and adjusting staffing levels to guarantee high-quality delivery. Post-event client debriefs and internal reviews are conducted to assess satisfaction and identify improvement opportunities. Financial and administrative oversight is also integral, with duties including budget management, cost monitoring, profitability assurance, and accurate record-keeping. The Manager forecasts group activity and analyzes event performance data to recommend enhancements. Moreover, continuous process and quality improvements are driven by updating standard operating procedures, training team members, and keeping abreast of industry trends and technologies. This role is essential in maintaining brand standards and enhancing the overall guest experience at the resort.

• Ability to stand, walk, and move continuously for extended periods (up to 8+ hours) during event setup, execution, and breakdown
• Capability to climb stairs, ramps, and move through varied resort spaces, including meeting rooms, ballroom floors, kitchens, loading docks, and back-of-house areas
• Ability to lift, carry, push, or pull up to 50 pounds occasionally (furniture, equipment, AV gear, signage)
• Capacity to remain attentive, alert, and responsive during long and variable shifts, especially during high-volume events or late hours
• Ability to move quickly to address last-minute changes, troubleshoot, or respond to guest needs
• Exposure to varying conditions (e.g., temperature fluctuations in meeting rooms, outdoor function areas, loading docks)