Concierge-PRN-Apply Now!•Allen,TX,USA,TX•Tradition Senior Living

The hiring establishment is a residential community that values professionalism and hospitality in its front desk operations. This company operates in the hospitality or residential services sector, providing a warm, efficient, and secure environment for residents, visitors, and staff. The community emphasizes the importance of creating positive first impressions, ensuring seamless communication, and fostering a safe atmosphere within its premises. The role is designated as PRN (pro re nata), implying that the position is needed on an as-needed basis, offering a flexible work schedule suitable for those who seek part-time or intermittent employment opportunities. The role of Front Desk Associate in this community is pivotal in maintaining the operational excellence and overall resident satisfaction. This position involves managing the front desk area to welcome guests, answering telephone calls, and addressing visitor inquiries, thereby acting as the face of the community. The associate is tasked with greeting visitors in person and over the phone, handling messages, and scheduling services such as maintenance requests to support smooth daily operations. This position requires someone who exhibits an energetic and positive demeanor combined with a caring and compassionate attitude to connect effectively with residents and visitors alike. In addition to routine clerical tasks, the Front Desk Associate carries significant responsibilities related to communication and safety. This includes communicating resident status changes and concerns to relevant department directors and the Executive Director. The associate must update the Front Desk Communication Log every shift, ensuring no critical information is missed. Furthermore, the role demands vigilance in performing resident safety and system checks, reporting emergencies promptly, and maintaining confidentiality and professionalism in all interactions. The ability to handle emergency calls calmly and effectively is essential, as is the capacity to enforce security protocols consistently. This position requires a minimum of one year of experience in front desk management within a hotel or a similar setting, or an equivalent combination of education and experience. Proficiency in English communication, organizational skills, time management, and effective computer use are fundamental qualifications. Importantly, the role also calls for strong judgment, problem-solving, and decision-making abilities, as these are critical in a dynamic environment where quick and appropriate responses are necessary. Overall, the Front Desk Associate role is integral to enhancing the community's welcoming atmosphere, ensuring clear communication across departments, and upholding safety standards. This role offers the rewarding opportunity to interact with a diverse range of people, utilizing interpersonal skills and administrative expertise to contribute positively to the lives of residents and the operational success of the community. The PRN employment type provides flexibility, which is ideal for candidates seeking varied work hours while supporting an important community service function.

• At least one year of experience with front desk management in a hotel or similar setting or equivalent experience and education
• ability to effectively read, write and communicate in English
• possesses sound organizational and time management skills
• possesses good judgment, problem solving and decision-making skills
• ability to utilize the computer and related software programs
• ability to handle emergency situations in a professional and calm manner
• ability to maintain confidential matters