Concierge PRN - Apply Now!

The hiring establishment is a community-focused organization located in Hampton, VA, dedicated to providing exceptional services and support to its residents, particularly catering to the geriatric population. It operates with a strong commitment to care, respect, and responsibility, emphasizing a welcoming and supportive environment both for residents and visitors. The organization values professionalism, cooperation, and enthusiasm, recognizing the importance of these qualities in delivering quality service and maintaining smooth administrative operations within the community. This role, the Concierge position, is a vital front-of-house appointment that serves as the primary point of contact for all external stakeholders, guests, visitors, and vendors. The Concierge is entrusted with creating a warm and professional first impression, managing communications, and supporting the Community Leadership Team with various administrative duties. The position is PRN (pro re nata), meaning days and times may vary, offering flexibility but requiring adaptability and reliability. Concierges must maintain the community's values by exhibiting courteous and professional behavior, managing multi-line telephone systems, handling guests courteously, and ensuring the front desk and lobby area remain organized and welcoming. The role demands effective communication with various levels of management and visitors, handling administrative tasks such as typing correspondences and sorting mail, and assisting visitors by providing accurate information about the community and its services. In addition to these operational responsibilities, the Concierge acts as a Culture Ambassador, embodying and promoting the company’s core values which include caring for people, doing the right thing, passion, fun, celebrating success, speaking up responsibly, ownership, and respect. This cultural role is crucial to fostering a positive work environment and a strong sense of community among staff and residents alike. This role is integral to the organization's mission of ensuring a smooth-running community that prioritizes the well-being and satisfaction of its residents. Candidates for this position should be interested in and comfortable working with the geriatric population, capable of maintaining confidentiality, and able to act responsibly and calmly in emergency situations. Through strong interpersonal skills and attention to detail, the Concierge helps create a positive experience that supports the growth and success of the community overall.

• High school education or equivalent
• must be able to read, write, speak and understand English
• prior experience working with public
• basic computer skills preferred
• comfortable with multi-line telephone system
• good physical and mental health
• PPD screening required
• interest in geriatric population
• ability to work without close supervision
• ability to follow verbal and written instructions
• tact and courtesy with staff, residents, families and visitors
• effective communication with all levels
• willingness to perform non-professional duties
• level-headed in emergencies
• spirit of cooperation and enthusiasm
• attendance at mandatory meetings and training
• maintenance of confidentiality