Concierge - Driver, Hope Lodge - Daytime (Monday - Friday)

The American Cancer Society is a nationwide community-based voluntary health organization dedicated to eliminating cancer as a major health problem. Founded over a century ago, the organization is recognized for its groundbreaking research, patient support programs, education initiatives, and advocacy efforts, all focused on preventing cancer and improving the lives of those affected by the disease. The Society’s work is fueled by 1.3 million volunteers and dedicated employees who collectively strive to raise the bar every day in the fight against cancer. With a diverse and inclusive culture, the American Cancer Society actively embraces varied backgrounds and experiences to better serve its communities across the United States. They provide comprehensive services that range from funding cutting-edge cancer research to offering patient navigation and support for those undergoing treatment, as well as promoting prevention and early detection measures. Their work environment is one that inspires passion, dedication, and teamwork towards a shared mission of ending cancer as we know it for everyone. The Concierge - Driver at Hope Lodge plays a pivotal role as the frontline ambassador for guests staying at American Cancer Society’s Hope Lodge facilities. Hope Lodge provides a home away from home for cancer patients and caregivers who must travel far from home to receive treatment. This position is essential in ensuring guests feel welcomed, comfortable, and supported throughout their stay. The Concierge - Driver manages front desk operations, assists with guest check-in and check-out, provides detailed information about amenities and local services, and handles guest inquiries efficiently and with empathy. The role also involves coordinating and driving transportation for guests to and from medical appointments, maintaining transportation vehicles, and upholding safety and security protocols at the lodge. Operating Monday to Friday from 7:30 a.m. to 4:00 p.m., the role offers a competitive hourly wage of $18.59 and is fully benefits-eligible, reflecting the American Cancer Society’s commitment to supporting its employees. This position requires a blend of strong organizational skills, customer service expertise, communication ability, and safe driving capabilities. The Concierge - Driver must be personable and empathetic, capable of multitasking in a fast-paced environment, and passionate about contributing to the supportive atmosphere Hope Lodge is known for. This job opportunity embodies the Society’s mission by directly impacting the quality of life for guests during challenging times, offering meaningful work with both interpersonal and operational components. The American Cancer Society values this role as integral to creating a positive guest experience and ensuring the smooth operation of their supportive lodging services.

• High school diploma or equivalent
• Previous experience in hospitality, guest services, or a related field is preferred
• Valid driver’s license with a clean driving record required only in lodges that have a transportation program
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in computer skills including Microsoft Office Suite and reservation systems
• Ability to work independently and as part of a team
• Availability to work flexible hours including evenings, weekends, and holidays