Concierge - Donar Relations - Apply Now!

Mount Sinai Medical Center, established in 1949, stands as a premier private, not-for-profit hospital located in Miami-Dade County, with a prominent 674-bed main campus and a network of 12 facilities serving Miami-Dade and Monroe Counties. Renowned for its commitment to excellence in healthcare, Mount Sinai provides diverse medical services ranging from comprehensive cancer care and 24/7 emergency services to specialized orthopedics and cardiovascular treatment. The institution prides itself on employing top healthcare professionals from across the United States and investing heavily in the latest advancements in medicine, technology, and patient comfort. With over 4,000 dedicated employees, Mount Sinai fosters a community culture steeped in care, compassion, and a relentless pursuit of clinical innovation, education, and research – elements that contribute to its reputation as South Florida’s leading independent hospital. The Patient Concierge position at Mount Sinai Medical Center in Miami Beach offers a role deeply embedded in the hospital’s mission to enhance patient experience and uphold its Culture of Caring, known as The Sinai Way. This on-site role requires a professional with hospitality or concierge experience who is passionate about patient relations and healthcare services. As a Patient Concierge, you will be a vital liaison between department leadership and patients, handling complaints and grievances effectively to ensure satisfaction. Your responsibilities will include preparing detailed reports and data analytics, managing communications with patients and donors, supporting international patients and cruise line coordinators with urgent medical services, and facilitating donor relations through personalized care. This position demands collaboration with clinical and non-clinical staff, participation in rounds with senior leadership, and engagement in special events to cultivate and maintain relationships with donors and VIP patients. This role not only requires excellent interpersonal and organizational skills but also a flexible schedule that may include weekends and evenings. The ideal candidate will have a bachelor’s degree along with a minimum of two years’ experience in patient healthcare relations, human services, or public relations, complemented by hospitality experience. By joining Mount Sinai Medical Center, you become part of a dynamic healthcare environment that prioritizes innovation, compassionate care, and community impact, offering you a rewarding and impactful career.

• Bachelor's degree
• two years experience in patient or healthcare relations or human services
• hospitality experience highly preferred
• ability to work flexible hours including weekends