Concierge | Avera Heart Hospital - Apply Now!

Avera Heart Hospital, located in Sioux Falls, South Dakota, is a renowned medical institution recognized for delivering exceptional cardiovascular care. With a dedicated team of 650 employees, the hospital prides itself on fostering a family-oriented environment where every staff member contributes to its mission of providing compassionate and expert healthcare. Avera Heart Hospital stands out nationally, having earned a prestigious double 5-star rating from the Centers for Medicare and Medicaid Services (CMS), a distinction achieved by only a select few hospitals out of thousands across the country. This commitment to excellence is reflected not only in clinical outcomes but also in the holistic care provided to patients and their families, emphasizing support, comfort, and a welcoming atmosphere. The Concierge position at Avera Heart Hospital plays a vital role in enhancing the patient and visitor experience. Serving as the first point of contact for patients, families, and visitors, the Concierge ensures a positive and reassuring start to their hospital journey. The role encompasses greeting guests warmly, escorting patients to the appropriate areas within the facility, and performing essential clerical tasks to support hospital operations. Additionally, this position includes the responsibility of managing guest check-ins and check-outs at the Prairie Heart Guest House, further contributing to seamless hospitality services within the healthcare environment. The Concierge collaborates closely with various hospital departments to address patient needs promptly, underscoring the importance of teamwork and communication in delivering superior service. This role requires individuals who possess excellent customer service skills, a friendly demeanor, and the capability to work independently with minimal supervision. Given the nature of hospital environments, flexibility in scheduling is crucial. The Concierge position offers a flexible work schedule designed to cover multiple shifts, including weekends, accommodating the dynamic needs of both the hospital and its patients. This adaptability ensures continuous support for those entering the hospital and promotes a consistent standard of care regardless of the time or day. Educational requirements for this role include a high school diploma or equivalent, with at least one year of experience in a related field. While healthcare experience is preferred, it is not mandatory, opening the opportunity to candidates with strong interpersonal skills and a commitment to service. No specific licensure or certification is required, making this an accessible entry point into the healthcare sector. Overall, joining Avera Heart Hospital as a Concierge means becoming part of a respected healthcare family dedicated to excellence, compassion, and patient-centered care. This role is essential in creating a welcoming environment that supports the hospital’s reputation for quality and enhances each patient’s experience from arrival to departure. Potential employees can anticipate a rewarding opportunity to contribute meaningfully to healthcare while developing valuable skills in a supportive and flexible work setting.

• High school graduate or equivalent
• one year experience in related field
• healthcare experience preferred
• ability to work flexible shifts including weekends
• excellent interpersonal skills
• reliable and punctual
• ability to perform clerical duties