Concierge - Apply Now!

Ivy Park at West Hills is a premier senior living community located in West Hills, California. Managed by Oakmont Management Group, a leading organization in the senior living industry, Ivy Park at West Hills offers a beautifully landscaped campus designed to provide exceptional quality, comfort, and care. This community features five-star services and amenities that elevate the lifestyle of its residents by promoting independence while providing comprehensive individualized support. The focus here is not only on meeting the daily needs of residents but also on delivering meaningful lifestyles and fostering strong relationships among residents, families, and staff. The organization operates on core values that include authenticity, teamwork, compassion, commitment, and resilience, creating a winning culture focused on compassion and quality living. Oakmont Management Group manages multiple communities across California, Hawaii, and Nevada, providing significant opportunities for career growth, relocation, and travel. Team members at Ivy Park enjoy a supportive work environment and access to a broad range of benefits like medical, dental, and vision insurance, paid time off, bonus programs, tuition reimbursement, and even pet insurance. As part of this thriving and supportive network, employees can build rewarding careers while positively impacting the lives of seniors daily. The Concierge role at Ivy Park at West Hills is a critical position dedicated to providing exceptional customer service and administrative support within this senior living environment. This part-time, on-call position pays between $18.00 to $19.00 per hour and is ideal for individuals who thrive in a dynamic, service-oriented setting. The Concierge acts as the first point of contact for residents, guests, and visitors, greeting them warmly and efficiently. They handle various duties including answering multi-line phone systems, coordinating tours of the community, responding promptly to emergency alerts, managing the community business center, processing mail, and supporting administrative functions. This role requires a customer-focused professional who can maintain composure and provide courteous, friendly interactions while maintaining a safe and secure environment. Teamwork is essential since the Concierge works closely with other departments to ensure smooth daily operations and resident satisfaction. The position also demands proficiency with basic computer applications such as Microsoft Office (Word, Excel) and the ability to communicate effectively in both verbal and written forms with residents, family members, healthcare professionals, and colleagues. Candidates for this role must be at least 18 years old and possess a high school diploma or equivalent. Prior experience in hospitality or senior living settings is preferred but not mandatory. The ability to pass a criminal background check and health screenings, including physical and tuberculosis tests, is required. Additionally, Oakmont Management Group enforces health and safety protocols, including vaccinations, daily screenings, and the use of personal protective equipment, to protect team members and residents against communicable diseases like COVID-19. The Concierge at Ivy Park at West Hills embodies the community’s mission and values by being a positive face and reliable support system. The position benefits from participating in a welcoming and engaging workplace culture that values diversity and equal opportunity, making it a fulfilling career choice for those who are passionate about delivering compassionate service in the senior care industry.

• Must be at least 18 years of age
• High school diploma or equivalent
• Prefer two (2) years of experience in a hospitality setting or prior senior living community
• Excellent customer service skills
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families
• Must pass a Criminal Background check and Health Screening tests, including physical and TB tests
• Ability to comply with health and safety protocols related to communicable diseases