Concierge - Apply Now!

Invited is a leading company in the hospitality and service industry, renowned as the largest owner and operator of private clubs nationwide. Since its inception in 1957, Invited has consistently focused on building relationships and enriching the lives of its members, guests, and employees. With over 130 country clubs, city clubs, and athletic clubs across the nation, Invited offers a wide range of first-class amenities including championship golf courses, resort-style pools, state-of-the-art racquet facilities, fitness centers, modern workspaces, and handcrafted cuisine. The company prides itself on creating an inclusive and dynamic environment, where each employee plays a critical role in driving the success of the business and delivering exceptional service experiences. Invited currently employs more than 17,000 people, who contribute their talents to maintaining the high standards expected by members and guests alike.Employment at Invited provides opportunities to engage in a vibrant and rewarding workplace culture that values warm welcomes, magic moments, and fond farewells. This culture is ingrained in every aspect of the member experience, ensuring that interactions are memorable and meaningful.The Concierge role is a vital part of the Member Experience team at Invited, dedicated to delivering outstanding service and fostering deep connections with club members and guests. The individual in this position is responsible for managing phone calls, reservations, and emails with professionalism and efficiency. Acting as a liaison, the Concierge creates and sustains an atmosphere where members feel valued and appreciated before, during, and after their club visits. This role goes beyond basic administrative tasks to actively engage members through outreach efforts, promotion of club services, and participation in social media and communication initiatives. The Concierge contributes to various member experience projects that enhance engagement, retention, and satisfaction.Through a commitment to detailed attention and personalized service, the Concierge embodies the core values of Invited, ensuring every interaction leaves a positive and lasting impression. The responsibilities include greeting members and guests with friendly warmth, providing clear information about club facilities and events, coordinating reservations, and assisting with follow-up communications. This role requires balancing multiple tasks while maintaining a calm and service-oriented demeanor, making it essential to the club's overall success in member retention and experience excellence.The Concierge position reports to the Member Experience Director and involves daily activities such as welcoming guests, managing phone and email inquiries, supporting social media communications, and maintaining the physical appearance of common areas. The role demands teamwork, professionalism, and adherence to safety and operational policies. It also requires physical stamina for extended standing and movement throughout the club facilities. Invited values employees who take initiative in their professional growth and actively participate in the collaborative efforts that make for a thriving club environment. The work schedule includes weekends and holidays, with additional hours as necessary to fulfill job responsibilities.Invited offers a comprehensive Total Rewards package for full-time team members that includes medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement savings plan, and generous paid time off programs. The company emphasizes the importance of supporting its employees not only through competitive compensation but also through benefits that enhance overall well-being and work-life balance. Prospective team members are encouraged to join Invited to be a part of a prestigious and forward-looking organization that values each individual's contributions and fosters a culture of excellence and inclusivity.

• High school diploma or equivalent
• A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
• Possess a service-oriented mindset with the ability to make every member and guest feel valued
• Friendly and personable with a positive, can-do attitude demonstrating a willingness to go above and beyond
• Professional and welcoming phone demeanor
• Positive attitude with a collaborative team spirit