Commonplace Coffee seeks Shop Manager-Squirrel Hill in

Commonplace Coffee is a distinguished coffee company dedicated to fostering community connections through the craft and care of its exceptional coffee offerings. With a mission centered around building community and delivering quality coffee experiences, Commonplace Coffee has established itself as a beloved gathering place where people can unite over their shared love for coffee. Known for its commitment to hospitality and approachability, the company operates with a strong focus on customer service and quality, ensuring that every guest who walks into one of its cafes feels welcomed and valued. The company also prioritizes sustainable sourcing and artisanal coffee preparation methods, strengthening its reputation as a leader in the specialty coffee industry. The role of Shop Manager at Commonplace Coffee's Squirrel Hill location is pivotal in driving the success of one of the company’s largest and busiest cafes. As a Shop Manager, the individual leads daily operations, oversees a diverse team, and cultivates an atmosphere that aligns with Commonplace’s values of hospitality, community engagement, and quality service. This leadership position involves a combination of managerial expertise, operational oversight, and a genuine passion for coffee culture. The Shop Manager is responsible for all facets of the cafe’s operation, from managing inventory—including coffee, milk, food, and merchandise—to ensuring the shop remains stocked adequately while minimizing waste. They play a critical role in financial management, including handling banking and payroll reporting, and are accountable for achieving the financial and operational targets set by company leadership. This position requires a strategic mindset for optimizing shop efficiency and expanding its market reach within the neighborhood. Leadership and team development are at the core of this role. The Shop Manager builds, trains, and retains a motivated team that embodies the company’s core values. Providing consistent coaching, feedback, and professional growth opportunities ensures that all team members deliver exceptional hospitality and maintain high standards of coffee craftsmanship. Beyond the operational focus, the Shop Manager serves as a community ambassador, fostering strong relationships with regular guests and engaging newcomers. This includes facilitating community events, supporting space rentals, and collaborating with local artists to enhance the shop environment. Knowledge of coffee products is essential, as the manager must train staff to elevate their expertise and pass it on to customers, ensuring a superior guest experience. Furthermore, the Shop Manager regularly contributes to product development initiatives such as seasonal drink specials and works closely with other teams involved in roasting and equipment services. The role demands a hands-on approach, as the manager participates in bar shifts to stay connected with frontline customer service and drive continuous improvement. This full-time leadership opportunity at Commonplace Coffee offers a dynamic and engaging work environment in the specialty coffee sector, combining operational management with community involvement to create a thriving cafe experience. Potential candidates who have a passion for coffee, a strong leadership background, and a commitment to exceptional customer service will find this role both rewarding and impactful.

• Bachelor’s degree or equivalent experience
• 3+ years of experience in retail or hospitality management
• Proven barista skills and coffee knowledge
• Strong leadership and team management ability
• Knowledge of financial statements and budget management
• Excellent communication and interpersonal skills
• Ability to stand for long periods and perform repetitive hand motions
• Ability to lift up to 50 pounds occasionally
• Availability to work flexible hours including weekends and holidays
• Proficiency with computer software including Google Suite