Colorado Springs,CO,USA:Athletic Club Front Desk Concierge-Apply Now!

Flying Horse Resort and Club, located in Colorado Springs, CO, is a distinguished luxury resort and club known for its exceptional amenities and world-class hospitality. Nestled in the heart of Colorado Springs, this premier establishment boasts features such as two championship golf courses, a luxury hotel, a state-of-the-art fitness club, a rejuvenating spa, and fine dining options that collectively create an unparalleled guest experience. The resort continuously strives to provide an environment where guests can enjoy comfort, luxury, and excellent service, making it a sought-after destination for both leisure and business travelers alike. The resort's dedicated team is composed of professionals who are passionate about hospitality and committed to creating memorable experiences for every visitor. With a dynamic and vibrant work environment, Flying Horse Resort and Club values diverse skill sets and experiences, understanding that these contribute significantly to its ongoing success and reputation. Employment at the resort is a full-time opportunity offering competitive hourly wages ranging from $15.00 to $16.00. This role presents an excellent chance for individuals eager to advance their careers within the hospitality industry. The position at the Athletic Club front desk is integral to maintaining the high standards of service the resort is known for. This role involves providing assistance and excellent customer service to Club Members and guests, requiring frequent interactions with various resort departments to ensure efficient communication and service delivery. Responsibilities include managing daily use and monthly locker rentals, making reservations for tennis courts, the gymnasium, and Kids' Cabin, and warmly welcoming members and guests with a professional and friendly demeanor. The role demands a commitment to ensuring all front desk operations, product information, scheduling, and communications meet the specific quality standards established by the resort. The Athletic Club Front Desk representative acts as a crucial intermediary between membership and athletic club staff, facilitating smooth communication and operations across departments. A strong knowledge of retail products and services offered within the athletic club is essential. The individual will assist the Athletic Club Supervisor and leadership team with various administrative duties. A key aspect of the role is to provide each member and guest with attentive, courteous, and expedient service, ensuring a welcoming and organized front desk and lobby area at all times. The successful candidate will also be responsible for maintaining up-to-date knowledge of club events such as special events, aquatics, tennis, golf, and fitness schedules. Effective communication with members, guests, supervisors, and other staff members is crucial, along with managing club guest fee charges accurately. Additional duties include assisting spa guests with directions to locker rooms and amenities, handling phone communications with appropriate etiquette, and supporting other departments as needed through tasks such as forwarding information, cross-training, ordering office supplies, and managing lost and found items. Attendance at front desk meetings as scheduled by the supervisor and a thorough understanding of all club amenities are required. This position demands professionalism, organizational skill, and the ability to multitask in a fast-paced environment, ensuring that every guest’s experience at the Athletic Club is positive and memorable. The role is both customer-focused and operational, contributing directly to the overall guest satisfaction and smooth operation of the club's services. Being part of the Flying Horse Resort and Club team means joining a reputable establishment that values quality, service excellence, and career growth opportunities in the hospitality sector.

• Must have administrative experience
• Must understand basic marketing concepts and operations
• Must be proficient in Excel, Outlook, and Microsoft Word
• Must be detail oriented and accurate
• Must have good organizational skills
• Must be capable of multitasking in a fast paced environment
• Preferred knowledge of retail sales
• Must possess strong customer service and oral communication skills
• Must be competent in handling tact and diplomacy
• Must be able to work effectively under deadlines