ClubLife Concierge | Part-Time | University Club Alabama

ClubLife is a prestigious private club dedicated to delivering exceptional experiences for its members through hospitality, personalized service, and a vibrant community atmosphere. As a leading establishment in the hospitality industry, ClubLife prioritizes creating memorable moments for its members by offering a range of amenities, social events, and personalized services designed to enhance their visits. The club fosters a welcoming environment where members can relax, socialize, and enjoy various activities in a luxurious setting. Known for its commitment to excellence, ClubLife focuses on warm welcomes, magic moments, and fond farewells to ensure every interaction leaves a positive, lasting impression on members and their guests. The ClubLife Concierge plays an integral role within the Member Experience Team, dedicated to supporting project work and achieving the club's goals. This position is essential in creating remarkable experiences before, during, and after every member visit. The Concierge’s responsibilities cover a broad spectrum of duties including communications, programming, member engagement, and new member onboarding. The Concierge is the friendly and knowledgeable face members first encounter, guiding them through their club experience while efficiently managing inquiries, reservations, preferences, and providing courteous service. This role requires a proactive approach to member needs, ensuring every guest feels valued and cared for throughout their time at the club. By delivering outstanding service and promoting club events, services, and experiences, the Concierge helps maintain the club's reputation for excellence. Additionally, the Concierge is involved in executing key projects such as birthday campaigns, follow-ups on reservations, and inviting members to signature club events. The role reports directly to the Member Experience Manager and offers an hourly wage ranging from $14.00 to $16.00. Part-time employees benefit from the club’s 401(k) savings plan and matching contributions. The role demands exceptional communication skills across multiple channels such as verbal interaction, phone, text, social media, and written correspondence. It also requires an ability to remain organized and composed under pressure while managing multiple tasks simultaneously. Primary job functions include directing members and guests within the club, assisting with business and concierge services, scheduling reservations for programs and services, maintaining cleanliness and organization at service areas, and responding promptly to member requests and complaints with professionalism and care. The ideal candidate for ClubLife Concierge is a service-oriented professional with at least one year of hospitality experience or a similar role. They should exhibit a genuine people-first mindset, enthusiasm for creating memorable experiences, and a can-do attitude focused on team collaboration. Adaptability to technology, strong organizational skills, positive phone demeanor, and excellent listening skills are essential. This position requires physical stamina for tasks involving standing, walking, lifting up to 100 lbs., and operating computer and telephone equipment regularly. Attendance flexibility is also necessary to accommodate additional hours, weekends, and holidays as needed. In summary, the ClubLife Concierge position is a dynamic and rewarding opportunity to contribute to a high-end private club by enhancing member satisfaction through exceptional service, effective communication, and active engagement. This role is pivotal in fostering a welcoming atmosphere that consistently exceeds member expectations, making it ideal for individuals passionate about hospitality and delivering unparalleled experiences.

• Minimum of one-year experience in hospitality business or similar role
• service oriented mindset
• strong communication skills verbal, written, phone, text, and social media communications
• ability to work well under pressure, coordinating multiple tasks
• strong organizational skills and attention to detail
• positive phone demeanor
• exceptional listening skills
• competent working with Microsoft Office suite including Word, Outlook, and Excel
• adaptable to new technology
• positive attitude
• willingness to work as part of a team
• effective multi-tasker
• ability to stand, walk, lift up to 100 lbs on occasion, climb ladders, squat, kneel, reach, grasp, push, pull, twist, bend
• availability for additional hours including weekends and holidays
• attendance as outlined on weekly schedule