Clinical Concierge- NCT with MA/LVN - PRN - Apply Now!

Texas Health Breeze Urgent Care is a leading healthcare provider designed specifically to meet the needs of North Texans. Strategically located across various sites, our centers are equipped to handle a diverse range of minor illnesses and injuries, from allergies and earaches to sprains and strains. Operating daily from 8 a.m. to 8 p.m., with minimal waiting times and convenient medication dispensation onsite, Texas Health Breeze Urgent Care offers a seamless, affordable, and patient-centered alternative to traditional emergency room visits. Backed by the extensive resources of Texas Health, one of the largest health systems in the region, we are proud to have expanded our reach with plans to open 20 locations in the Dallas Fort Worth area by summer 2021. Our commitment to quality and excellence is evident through numerous awards and recognitions, including Best in DFW 2024 Dallas Morning News Gold for Best Urgent Care, and being finalists and winners in prestigious local and regional reader's choice awards. We also maintain the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation, a testament to our dedication to focused clinical training and superior patient experience. The role of Clinical Concierge - Non-Certified Technician (NCT) with Medical Assistant (MA) or Licensed Vocational Nurse (LVN) certification on a PRN (as needed) basis is integral to the delivery of exemplary urgent care services. The Clinical Concierge is tasked with guiding patients and their guests efficiently through their urgent care visit, ensuring that customer satisfaction and clinical proficiency are both maintained at the highest level. Working under the supervision of the Site Manager and in close collaboration with healthcare providers and clinical teams, the Concierge performs a variety of clinical and administrative duties that support smooth clinic operations. Key responsibilities include patient registration and verification, collecting payments, performing vital sign measurements, and documenting medical histories using the EPIC electronic health record system. The role demands a solid foundation in clinical procedures such as laboratory testing, venipuncture, medication administration including oral and intramuscular injections, and assistance with minor surgical procedures and orthopedic applications. The Concierge further performs diagnostic x-rays within the licensed scope of practice, adhering to safety protocols and ensuring high-quality imaging for accurate diagnosis. A vital aspect of the role is the ability to handle emergent patient situations by notifying providers immediately and delivering life-saving interventions such as BLS and oxygen administration as needed. Candidates must possess a high school diploma or equivalent, completion of approved NCT and medical assistant or vocational nursing programs, and meet professional licensure requirements as set forth by the Texas Medical Board. Experience in healthcare, particularly in patient care roles and radiology, is highly preferred. The position requires a high level of professionalism, effective communication skills, emotional intelligence, and a customer service mindset to build trust and rapport with patients and their families. The PRN status demands candidates be flexible to work a minimum of two shifts per month, including one major holiday annually, across multiple urgent care locations. Working at Texas Health Breeze Urgent Care means joining a team committed to delivering compassionate, efficient, and expert care to our community. Employees are supported through comprehensive training opportunities, including the ability to earn contact hours for medical assistant certification renewal, fostering continuous professional development. Our environment embraces teamwork, innovation, and a shared commitment to improving patient outcomes. If you are passionate about healthcare and eager to contribute to a trusted and growing urgent care network, the Clinical Concierge position offers a rewarding career path with competitive compensation and meaningful work making a tangible difference in people’s lives.

• high school diploma or equivalent
• completion of approved NCT training program
• successful completion of medical assistant education program or vocational nurse program
• six months previous healthcare facility clinical experience as LVN, MA, CNA, or other patient care role
• six months previous x-ray experience or completion of internal THR NCT training
• NCT registered by Texas Medical Board upon hire
• LVN license if applicable upon hire
• certified or registered medical assistant in lieu of completion of education program
• BCLS certification within 30 days of hire
• THR urine drug collector training within 30 days of hire