Clinical Concierge - Apply Now!

The hiring establishment is a medical clinic that provides patient-centered healthcare services, focusing on delivering high-quality care in a professional and supportive environment. This clinic is committed to serving the community by offering comprehensive medical services including injections, MRIs, and other diagnostic procedures. With a team of dedicated healthcare professionals and support staff, the clinic strives to maintain efficient and compassionate care for all patients. They adhere strictly to healthcare policies and procedures such as HIPAA and OSHA regulations to ensure patient confidentiality and workplace safety. The role of the Clinical Concierge is an integral part of the clinic's front-office team. This position involves a range of clerical and administrative tasks central to the smooth operation of the clinic. The Clinical Concierge serves as the first point of contact for patients and visitors, providing a friendly and helpful reception, answering phones, scheduling appointments, and managing documentation related to patient interactions. Additionally, the Clinical Concierge assists in obtaining insurance authorizations and verifies insurance coverage before patient appointments to facilitate a seamless check-in process. The candidate will work closely with both the clinical staff and physician's team to ensure optimal communication and to uphold the quality of patient care. The individual must be able to operate proficiently within a fast-paced medical office environment while maintaining a professional demeanor. Responsibilities include scheduling injections and MRI appointments, managing patient check-outs, and maintaining adherence to clinic policies and procedures. This role requires proficiency with computer systems and practice management software, excellent verbal and written communication skills, and exceptional customer service abilities. Physical demands for this role include the ability to see at various distances and ranges, talk and hear clearly, and perform office activities commonly required in a direct patient care setting. The Clinical Concierge will be expected to stand, walk, sit, use hands and arms, occasionally lift objects weighing over 25 pounds, and travel to different clinic locations if required. Although no specific licenses are required, a high school diploma or equivalent is necessary, and preference is given to candidates with 1-2 years of medical office experience. This full-time position offers an opportunity to grow professionally in a healthcare environment that values teamwork, patient care, and operational excellence. It is well suited for candidates who thrive in a dynamic, service-oriented setting and who are committed to helping others in a healthcare context.

• High school diploma or equivalent
• 1-2 years of medical office experience preferred
• excellent customer service skills
• comfortable working in fast paced environment
• excellent communication skills both verbal and written
• proficient with computer skills including experience with practice management software desired