Clinical Concierge - Apply Now!

The hiring establishment is a medical clinic specializing in providing high-quality patient care through a team-oriented and professional environment. This clinic upholds standards that comply with healthcare regulations such as HIPAA and OSHA to ensure the privacy, safety, and well-being of every patient. The organization is committed to fostering excellent communication and collaboration among staff and physicians to deliver efficient and compassionate healthcare services. The environment is fast-paced, reflecting the dynamic nature of medical office operations where patient satisfaction and operational excellence are paramount. As a representative of the clinic, employees are expected to embody professionalism, reliability, and thorough attention to detail in every task performed. The role of Clinical Concierge is a vital position within this healthcare setting. It is primarily responsible for performing basic clerical tasks that are fundamental to the smooth functioning of the clinic’s daily operations. This position involves answering incoming telephone calls promptly and professionally, greeting patients and visitors warmly, scheduling appointments with accuracy, and securing necessary procedure authorizations before patients’ visits. Scheduling appointments includes managing injections and MRI bookings, ensuring that all patient appointments are properly logged and accessible. The Clinical Concierge works in close coordination with physicians’ staff to ensure seamless communication and quality patient care. Duties also include verifying patient insurance coverage before appointments, obtaining necessary authorizations, and notifying patients of their status to prevent delays or complications during their visit. Maintaining clinic operations standards in compliance with relevant policies and procedures, including confidentiality and workplace safety, is essential. The role requires excellent customer service skills, as the Clinical Concierge frequently interacts with patients, staff members, and medical professionals. Adaptability and the ability to work effectively in a fast-paced healthcare environment are critical. The ideal candidate will possess strong verbal and written communication skills, be proficient in computer usage, and preferably have some experience with practice management software. This job may require occasional travel to different clinic locations, broadening the scope of exposure and teamwork within the healthcare network. The physical aspects of the job include standing, sitting, walking, fine hand manipulation such as keyboarding, and occasional lifting of up to 25 pounds, making physical stamina and dexterity important attributes for success. Ultimately, this role offers an opportunity to contribute meaningfully to patient experience and clinic efficiency in a supportive and professional healthcare environment.

• High school diploma or equivalent
• 1-2 years of medical office experience preferred
• excellent customer service skills
• comfortable working in fast-paced environment
• excellent communication skills both verbal and written
• proficient with computer skills including experience with practice management software desired