Client Support Specialist - Quick Hire!

GolfStatus is a dynamic and fast-growing technology and media company headquartered in Lincoln, Nebraska. Specializing in golf event management and fundraising software, GolfStatus empowers nonprofit organizations by streamlining the way charity golf tournaments are hosted and managed. Their innovative software suite integrates powerful technology with practical golf fundraising resources, designed specifically for event organizers looking to raise mission-critical funds efficiently and effectively. This blend of technology and dedication to social impact makes GolfStatus a leader in its niche, supporting a diverse range of organizations of all sizes and types. The company is well-regarded for its commitment to customer service and its innovative solutions that make charity golf events approachable, manageable, and successful, thereby driving greater impact for nonprofit causes. We are currently seeking a motivated and customer-focused Client Support Specialist to become an integral part of our growing team. This role offers an exciting opportunity to work directly with nonprofit organizers running golf fundraisers, as well as their event registrants. The responsibilities of this position include providing exceptional support across multiple communication platforms, primarily chat, email, and phone. The specialist will serve as the primary resource for troubleshooting issues related to event registration, software navigation, and mobile app functionality. Given the unique nature of our software and the nonprofit sector we serve, this role involves a combination of technical support, customer education, and proactive problem-solving. The ideal candidate will thrive in a fast-paced environment, enjoy learning new technologies quickly, and possess a strong passion for delivering outstanding customer service. Client Support Specialists at GolfStatus are essential in ensuring that clients have a seamless experience from the initial setup and onboarding to the execution of their fundraising events. In addition to supporting external clients, this role requires close collaboration with internal teams to escalate and resolve complex issues and contribute to ongoing improvements in the user experience. The role also involves documenting common questions and solutions to build a growing knowledge base for the company. This position offers a competitive base salary ranging from $35,000 to $40,000, plus bonuses based on individual performance. It is a unique opportunity to grow professionally within a company that values innovation, impact, and a strong customer-centric approach. If you are someone who enjoys supporting meaningful causes through technology and excels at managing multiple priorities with professionalism and enthusiasm, GolfStatus invites you to apply for this exciting Client Support Specialist position.

• High school diploma or equivalent
• prior experience in customer support or related roles
• excellent written and verbal communication skills
• ability to troubleshoot technical issues
• strong organizational and multitasking abilities
• comfort with technology and software platforms
• capacity to handle multiple support requests efficiently
• willingness to learn and adapt in a fast-paced environment