Client Services Specialist - Quick Hire!

The hiring company operates within the luxury travel and business aviation industry, providing an exceptional level of service to a discerning clientele. This company specializes in managing seamless travel experiences, coordinating all facets of client travel from initial arrangements to the final destination. Their expertise extends to working closely with third-party vendors such as airlines, hotels, ground transportation providers, and catering services to deliver premium amenities that align perfectly with client expectations. As a respected player in the business aviation sector, the company is committed to operational excellence, innovation, and personalized client service, creating a top-tier travel experience for its guests. With a strong emphasis on collaboration, communication, and precision, this company serves as a vital link between clients and service providers, ensuring every travel detail reflects the highest standards of quality and efficiency. The role of Client Services Specialist is a pivotal position within this esteemed company, focused on guaranteeing the satisfaction and smooth travel experience of all guests. This full-time role demands an individual who excels in multitasking, problem-solving, and proactive communication. The Client Services Specialist partners directly with vendors, flight support teams, and internal staff to optimize travel plans while maintaining budgetary constraints and adhering to company policies. Main responsibilities include flight coordination, client interaction, travel arrangements, vendor liaison, catering coordination, passenger profile management, and handling travel disruptions. The person in this capacity must possess a deep understanding of travel industry trends, business aviation operating systems such as FL3XX, and have the ability to manage complex itineraries with precision. This position offers a dynamic work environment situated within an office setting, promoting teamwork to efficiently address changing priorities and emergency situations such as flight cancellations or last-minute travel changes. Attention to detail is paramount, as the specialist must ensure compliance with travel policies, manage expenses carefully, and maintain confidentiality regarding client information. The role's scope includes utilizing advanced software systems for booking and itinerary management, coordinating VIP client services including lounge hosting, and maintaining constant communication with all stakeholders. This specialist is expected to be adaptable, flexible, and responsive to the high-paced demands of luxury business travel. By joining this company as a Client Services Specialist, candidates will become integral to delivering world-class travel experiences. This role not only demands technical proficiency in travel coordination software and systems but also exceptional interpersonal skills to foster client trust and vendor partnerships. The successful applicant will be a key contributor to the company’s mission of exceeding client expectations through meticulous planning and thoughtful service execution. This position is ideal for those passionate about travel management, client service excellence, and operational coordination within the luxury aviation market.

• Bachelor's degree in business hospitality or aviation highly desired
• 3-5 years of experience in a luxury guest services position or travel management
• Strong understanding of travel industry trends regulations and best practices
• Familiarity with business aviation operating systems such as FL3XX JetInsight FOS
• Proficiency in travel booking systems and software
• Superior communication skills both verbal and written
• Excellent ability to coordinate with multiple parties to ensure desired outcomes
• Experience with Microsoft Office and Google Suite
• Exceptional organizational skills with the ability to multitask and prioritize effectively
• High degree of confidentiality and the ability to handle matters with appropriate discretion
• Ability to work independently and collaboratively in a fast-paced environment
• Flexibility to adapt to changing priorities and handle unexpected challenges
• Availability to work a flexible schedule including evenings weekends and holidays