Clerk Front Desk - Quick Hire!

Holiday Inn Express in Henderson, NV, is a renowned establishment within the hospitality industry, offering both comfort and convenience to its guests. Known for its commitment to exceptional service, the hotel provides a welcoming environment that caters to travelers seeking quality accommodations at competitive prices. Holiday Inn Express is part of a larger, globally recognized hospitality brand, celebrated for consistent guest satisfaction and innovative customer service practices. The hotel is strategically located, serving business travelers, tourists, and families alike, making it a preferred destination for those visiting the Henderson area. It prides itself on creating a memorable stay through a blend of modern amenities, attentive service, and a friendly atmosphere. The role of the Front Desk Representative at Holiday Inn Express is pivotal in delivering an outstanding guest experience. This position is a full-time, swing shift role, offering an hourly wage of 15 dollars. The Front Desk Representative acts as the first point of contact for guests, welcoming them with professionalism and warmth. This role demands an individual who is not only receptive to guest needs but also proactive in creating WOW moments that leave lasting positive impressions. Responsibilities include assigning rooms, registering guests, processing credit and cash payments, and ensuring all billing is accurate and up to date. This position also requires collaboration with housekeeping and other departments to fulfill guest requests and maintain high standards of service. Moreover, the Front Desk Representative is entrusted with promoting security and privacy by controlling key issuance and handling sensitive information discreetly. The role demands excellent communication skills, both written and verbal, along with proficiency in various computer software including Outlook, MS Word, Excel, and PowerPoint. Strong organizational abilities are essential to manage check-ins, check-outs, and handle guest inquiries efficiently, even under time constraints. The ideal candidate possesses a calm demeanor, sound judgment, and the ability to navigate challenging situations professionally. With a focus on enhancing guest satisfaction and operational excellence, this position is fundamental in supporting Holiday Inn Express's mission of providing exceptional hospitality experiences.

• Minimum age of 21 years
• one year hotel front desk experience
• effective communication skills in English
• able to handle situations calmly and professionally
• proficiency with Outlook, MS Word, Excel, and PowerPoint
• excellent organizational skills
• strong listening and judgment abilities
• knowledge of room capacities and amenities
• excellent customer service and interpersonal skills
• maintain professional appearance