Classic

Classic Vacations is the number one luxury vacation wholesaler dedicated to travel advisors, renowned for delivering exceptional vacation experiences that embody luxury, seamless execution, and unforgettable moments. With over 45 years of industry leadership, Classic Vacations has built a trusted reputation by partnering with travel professionals worldwide to provide access to world-class accommodations, exclusive privileges, and unparalleled service in premier destinations across the globe. The company prides itself on its commitment to excellence, professionalism, and creating lifelong memories for every traveler it serves. This longstanding dedication has positioned Classic Vacations as a premier name in luxury travel, consistently exceeding expectations and redefining the standards of service and quality within the travel industry. The role of Supervisor, Reservations at Classic Vacations is a leadership position within the call center, reporting directly to the Director of Reservations, ADS. This remote, full-time position is ideal for a natural leader who thrives in fast-paced, service-driven environments and who is passionate about driving sales excellence while fostering professional growth within their team. The Supervisor oversees a dynamic group of Travel Sales Specialists, guiding them to meet and surpass sales performance goals while maintaining the high standards of customer service that define The Classic Difference. Core responsibilities include coaching the team, promoting a culture of collaboration and accountability, managing workflows efficiently, and upholding operational excellence through data-driven performance management. This role is not just about managing daily operations; it is fundamentally centered on inspiring and developing people. The Supervisor plays a critical role in cultivating a motivated, engaged team that consistently delivers world-class customer experiences and establishes strong relationships with Travel Advisors. In addition to leadership duties, the Supervisor collaborates cross-functionally with other departments such as Training, Customer Care, Operations, Product, Outside Sales, and Business Development to streamline processes, address escalated issues, and align on business priorities. The role demands strong analytical capabilities to monitor key performance indicators, identify opportunities for improvement, and implement effective solutions. Classic Vacations offers a competitive salary with performance-based incentives and a comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, life and disability insurance, paid holidays, generous paid time off, and exclusive travel perks. Classic Vacations values an entrepreneurial mindset and adaptability, encouraging all employees to contribute beyond their traditional role boundaries to foster personal and organizational growth. The company is deeply committed to diversity and inclusion, ensuring a respectful workplace where all employees can thrive. For individuals passionate about luxury travel and leading high-performing teams, the Supervisor, Reservations role at Classic Vacations presents an exceptional opportunity to make a meaningful impact while advancing their career within a supportive and innovative environment.

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred
• Minimum of 3 years in a supervisory or leadership role within reservations, contact center, or hospitality operations
• Proven experience leading high-performing teams in sales and customer service environments
• Demonstrated ability to achieve or exceed performance, quality, and customer satisfaction goals