Catering Assistant Operations Manager

SSA Group is a renowned company specializing in managing dining, retail, admissions, and other operational aspects for zoos, aquariums, museums, and various cultural attractions across the United States. With a legacy stretching over 50 years, SSA Group has established itself as a leader in the industry by refining fundamental practices and continuously innovating to enhance experiences in cultural attraction venues. The company is deeply committed to sustainability, inclusivity, and innovation, aiming to transform the cultural attraction sector by setting higher standards for its partners and their guests. SSA Group operates with a family-oriented approach, emphasizing dedication and personalized service tailored to each partner's unique needs and mission. Their operations are designed to increase revenue opportunities while furthering the mission and impact of their cultural attraction partners. The role of Assistant Manager, Operations within SSA Group specifically focuses on the Catering & Events department, working onsite and reporting to the Senior Director or Manager of Catering Operations, or alternatively, to the General Manager or Assistant General Manager. This position is classified as an individual contributor role with revenue oversight exceeding $300,000, reflecting its significant responsibility level. The Assistant Manager supports both the Event/Catering Sales and Culinary teams by leading the meticulous planning, coordination, execution, and quality control of catering events. This position requires a sophisticated understanding of client relationships and event logistics to deliver seamless, memorable experiences. The Assistant Manager's primary duties include developing detailed event plans, coordinating with sales representatives, overseeing event setup and breakdown, ensuring availability and functionality of event supplies and equipment, and collaborating closely with multiple internal teams. They must also maintain strong client relationships, act as the day-of contact during events, and manage vendor relations to optimize service delivery. Financial acumen is essential, as the position involves budgeting, cost control, analyzing operational costs, and ensuring profitability while minimizing waste. The successful candidate will thrive in a fast-paced environment, demonstrating flexibility, exceptional organizational skills, and leadership capabilities fostering team development and partnerships. Moreover, the Assistant Manager is expected to uphold operational excellence, including compliance with all relevant laws and company policies, maintaining a safe and organized work environment, and promoting an inclusive and sustainable workplace culture. The company encourages diversity and welcomes applicants with varying backgrounds, emphasizing that even if candidates do not meet every requirement perfectly, they should apply as they may be suitable for this or other roles. The compensation is hourly and non-exempt, with pay commensurate with experience and education. SSA Group offers a comprehensive benefits package including paid time off, medical, dental, and vision insurance, supplemental insurance, a 401(k) plan with company match, employee assistance programs, training and career development opportunities, early paycheck options, tuition discounts through partnership colleges, parental leave, and meal plans with employee discounts. SSA Group is an equal opportunity employer committed to diversity and inclusion in its workforce.

• Minimum 2 years catering operations and/or event planning management experience
• Ability to stand for extended periods and move/handle boxes weighing up to 35lbs
• Comfortable working in outdoor environments (for outdoor venues)
• Willingness to work varied hours including nights, weekends, and holidays
• Must be 18 years or older
• All education backgrounds eligible