Cafe Manager-Joliet,IL-Joliet,IL,USA,IL | Hiring

Urban Air Adventure Parks is the preeminent indoor adventure park and the market leader in location-based entertainment. Established as a Dallas-based entertainment company, Urban Air has pioneered the adventure park concept and has grown to become the largest adventure park operator in the world. The company’s mission is to help kids have fun and aim higher, inspiring them to achieve feats they never thought possible. With numerous locations nationwide, Urban Air offers an innovative and thrilling experience for families and children, ensuring a safe, fun, and memorable environment where guests can enjoy a wide variety of attractions and activities. The role of Cafe Manager at Urban Air's cafe is a pivotal position responsible for overseeing the daily operations of the Urban Air Cafe. This position demands a hands-on approach with much of the manager's time spent directly in the kitchen and service areas, preparing and serving food. The Cafe Manager must work efficiently and swiftly, maintaining a sense of urgency while simultaneously providing exceptional customer service and supporting the team. This role balances the practical aspects of food preparation with the leadership responsibilities of managing a team, ensuring standards are upheld and guests are consistently satisfied. The Cafe Manager oversees various operational aspects including ensuring deliveries are received correctly, managing inventory to minimize waste, and maintaining cleanliness and hygiene standards. They also train cafe staff in food preparation and front-of-house staff in drink and ready-to-eat food preparation, enforcing quality and consistency. Acting as a role model, the Cafe Manager sets expectations for punctuality, attendance, and attitude, maintaining a supportive and positive work environment that aligns with Urban Air’s culture. This position requires flexibility to work scheduled shifts and to stay beyond designated hours when business needs dictate. The Cafe Manager handles guest concerns with professionalism and efficiency, fostering guest satisfaction and loyalty. Regular participation in staff meetings and training sessions is part of the role, aimed at continuous improvement and alignment with overall company goals. This role reports to the General Manager and also assumes other duties as assigned to ensure smooth cafe operations. It demands excellent interpersonal and communication skills, leadership abilities, and the capacity to problem-solve and strategize effectively within a dynamic, fast-paced environment. This role requires someone with a minimum of a high school diploma or equivalent, with some college education preferred. Applicants should have at least two years of experience in food and beverage operations, preferably within quick service or restaurant settings, alongside 1-3 years of management experience in hospitality. Food handling certification is mandatory, either obtained before employment or within the first 30 days. Essential qualities include the ability to lead, motivate, balance fun and seriousness, exercise good judgment, and uphold high standards of conduct and professionalism. Physical requirements include the ability to work in noisy environments, stand for extended periods, and lift up to 30 pounds. Urban Air Adventure Parks is an equal opportunity employer committed to diversity and inclusion. If you possess the skills, leadership qualities, and dedication aligned with this exciting and fast-paced role, apply now to join the Urban Air team.

• Ability to lead, motivate and empower team members
• Ability to align team members with Urban Air culture by balancing seriousness and having fun
• Ability to take initiative
• Excellent interpersonal and communication skills
• Ability to recognize problems and problem-solve
• Ability to set goals and convert plans into action
• Ability to see patterns in performance and strategize solutions
• Exercise good judgment in decision making
• Open to feedback and self-improvement
• Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
• Serve as a role model by demonstrating and upholding Urban Air policies and standards