Cafe Lead - Gary, IN

Urban Air Adventure Parks is a leading indoor adventure park company that sets the benchmark in location-based entertainment. Based in Dallas, this entertainment company was a pioneer in creating adventure parks and currently operates as the largest adventure park operator worldwide. The brand is dedicated to providing fun and inspiring experiences for children, encouraging them to strive higher and accomplish goals they might not have thought possible. Urban Air Merrillville reflects this innovative and dynamic culture, fostering an engaging environment where guests and employees alike are encouraged to explore, learn, and grow. Their commitment to equal employment opportunities further underscores their dedication to diversity and inclusivity within the workplace. The role of the Café Lead at Urban Air is crucial, sitting at the heart of the Urban Air Café operations during shifts. This hands-on, practical position involves working closely in both kitchen and service areas, ensuring food is cooked, prepared, and served with efficiency and warmth. The Café Lead is responsible for overseeing shift duties, managing and guiding team members, and maintaining high standards within the café. This requires a fast-paced, urgent working style coupled with a friendly disposition when engaging with guests and supporting the team. This position requires a strong leadership element, as the Café Lead not only executes daily operations but also ensures adherence to processes and standards, manages deliveries and storage, and minimizes waste. They lead by example, particularly in punctuality, attendance, and maintaining cleanliness and hygiene. Additionally, the Café Lead is charged with training team members across various café operations and ensuring the café environment is organized and welcoming. Challenges such as handling guest concerns and participating in staff meetings and training sessions further highlight the dynamic nature of the role. The Café Lead position at Urban Air offers candidates an exciting opportunity to thrive in a fast-paced food and beverage environment, contributing to a beloved entertainment facility while developing leadership skills and fostering meaningful team relationships.

• ability to lead, motivate and empower team members
• ability to align team members with Urban Air culture by balancing seriousness and having fun
• willingness to take initiative
• excellent interpersonal and communication skills
• ability to recognize problems and problem-solve
• ability to set goals and convert plans into action
• ability to see patterns in performance and strategize solutions
• exercise good judgment in decision-making
• ability to be open to feedback and self-improvement
• ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
• serve as a role model by demonstrating and upholding Urban Air policies and standards