Burlington,VT,USA General Manager-Burlington,VT(Full-time)-Hampton Inn

Hampton Inn & Suites - Plattsburgh, managed by Essex Hotel Management, is a well-established hotel located in Plattsburgh. With a reputation for delivering quality hospitality services, the hotel operates under the guidance of Essex Hotel Management, a company recognized for its dedicated, solution-driven approach to hotel management. Essex Hotel Management has been successfully managing properties for nearly three decades, focusing on high satisfaction rates among team members, partners, owners, and guests. This commitment to excellence is rooted in their core values: vision, mission, and values that promote integrity, dedication, and responsive service. The Hampton Inn & Suites - Plattsburgh, as part of this management group, offers comfortable accommodations and quality services to business travelers and tourists alike. The property prides itself on its well-maintained facilities, stellar guest services, and a team dedicated to ensuring every guest experience is memorable. Whether it’s providing a welcoming front desk, maintaining cleanliness, or offering quality food and beverage options, the hotel aims to meet the highest standards of hospitality. The General Manager role at Hampton Inn & Suites - Plattsburgh is a critical leadership position responsible for overseeing the entire hotel operation. This full-time position requires a dynamic professional who can effectively manage all hotel departments, including guest services, housekeeping, maintenance, and food and beverage operations. The General Manager plays a vital role in creating a seamless guest experience by ensuring the highest levels of customer satisfaction while maintaining operational efficiency and profitability. This role demands a strategic thinker who can develop and implement policies and procedures that uphold the hotel’s standards. The successful candidate will be responsible for staff management and motivation, fostering an environment that promotes exceptional customer service, and spearheading initiatives to increase hotel occupancy and revenue through targeted marketing strategies. They will also be tasked with maintaining compliance with all local, state, and federal regulations and ensuring a safe, secure environment for both guests and employees. The ideal General Manager is driven by the core values upheld by Essex Hotel Management. This includes dedication to finding effective solutions, responsiveness to partners, team members, and guests, acting with integrity, valuing diversity and relationships, being engaged with the work and colleagues, and demonstrating flexibility and innovation. The role offers an exciting opportunity for candidates who are passionate about hospitality, leadership, and operational excellence in a supportive and inclusive environment.

• Bachelor's degree in hospitality management or related field
• Minimum of 5 years of experience in hotel management
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving and decision-making skills
• Knowledge of hotel operations, including guest services, housekeeping, maintenance, and food and beverage operations
• Proficient in Microsoft Office and hotel management software