Bloomington,IN,USA Career:Front Desk Supervisor-Apply Now! at Home 2

Home2 Suites by Hilton located at 131 Carrie Lane in Columbus, IN, is a part of the globally recognized Hilton Hotels & Resorts brand, known for offering upscale extended-stay accommodations that combine comfort, convenience, and modern amenities to both business and leisure travelers. As a hotel that focuses on providing an innovative and home-like atmosphere, Home2 Suites caters especially to guests seeking flexible accommodations with larger spaces and enhanced services. The establishment emphasizes quality service, a friendly and welcoming environment, and guest satisfaction as central aspects of its operations. Home2 Suites stands out for its innovative guest-friendly amenities such as flexible suite layouts, fitness centers, social spaces, and complimentary breakfast offerings, all designed to ensure a remarkable stay experience. Furthermore, the hotel bolsters its team with competitive pay, flexible shift options, and comprehensive employee benefits including PTO days, medical, dental, vision, and pet insurance options, alongside 401k plans and travel discounts. The role of Front Desk Supervisor at Home2 Suites Columbus is pivotal in maintaining the high standards of guest service excellence associated with the Hilton brand. This role is responsible for leading the Front Desk team to ensure smooth and efficient daily operations of guest services. The supervisor acts as the initial point of contact for guests, addressing inquiries, concerns, and complaints promptly and professionally, ensuring that each guest's experience is positive and memorable. The position requires active participation in various operational meetings and programs, alongside hands-on work at the front desk, concierge, and bell desk, demonstrating a hands-on leadership style. This supervisory role also involves close coordination with other departments, including accounting, to monitor and reconcile financial transactions like returned checks or rejected credit cards. The Front Desk Supervisor ensures that staff adhere strictly to company policies, hospitality standards, and the overall guest service strategy, including compliance with the company’s appearance and uniform standards. Emphasis is placed on cultivating a friendly, attentive, and helpful guest service team capable of enhancing guest satisfaction metrics and loyalty through excellent interpersonal engagement and problem resolution. This position demands organizational proficiency aimed at assisting with revenue forecasting, cash handling accuracy, promise delivery of service quality, and fostering guest service improvement initiatives. The hotel supports work-life balance and offers flexible schedules for this full-time or part-time position, emphasizing a dynamic work environment that values diversity and equal opportunity. The Front Desk Supervisor role is essential for upholding the brand’s reputation, managing critical VIP guest needs, and contributing strategically to operational success through leadership and effective management practices.

• High school education, GED, or equivalent experience
• Minimum 3 years of experience working in guest services
• At least 1 year in a supervisory role
• Strong management, organization, communication, and leadership skills
• Highly organized and detail oriented
• Compliance with company appearance standards and uniform policy
• Ability to work flexible shifts including weekends and holidays
• Employment eligibility in the U.S.
• Basic office skills with experience using personal computers, Microsoft Office, and general office equipment
• Ability to sit, stand, walk, bend, use hands for handling objects, and lift up to 50 lbs
• Valid driver’s license from applicable state