Birmingham,AL,USA-based General Manager-Birmingham,AL Opening

RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. The company has rapidly established itself as a leader in the hospitality industry within corporate America, managing some of the most well-known midscale hotel brands across key markets in Alabama and Georgia. Known for its steadfast commitment to excellence, RAM Hotels focuses on exceeding guest expectations and continuously evolving the hospitality experience. Joining RAM Hotels means becoming part of a family-oriented organization where professional growth and development are prioritized alongside providing exceptional service. The company is currently seeking a General Manager to oversee all aspects of property management in alignment with RAM Hotels' policies, established procedures, brand standards, and mission statement. This role demands a visionary leader passionate about delivering quality and value who will work to enhance the hotel's profitability through improving guest satisfaction, maximizing financial performance, and driving staff development within high-quality standards. The General Manager will be responsible for directing daily hotel operations, managing hiring and training, fostering a cooperative work environment, and promoting sales activities to increase occupancy and average daily rates (ADR). The leader in this position will also ensure the property is maintained efficiently and cost-effectively, with a strong emphasis on guest satisfaction and profitability. Key responsibilities include supervising both direct and indirect reports, planning and organizing work schedules, developing operational strategies and goals, and providing ongoing training and advice on policies and procedures. The General Manager is tasked with setting clear performance expectations, facilitating regular communication across departments, and creating an operational environment that consistently achieves high guest satisfaction. This includes monitoring guest satisfaction data and financial reports, evaluating and resolving guest and employee concerns, and developing both short and long-term financial objectives that align with the company’s mission. In addition, the General Manager will analyze market sales trends, coordinate activities aimed at maintaining and growing revenue and market share, and ensure the implementation of brand initiatives. A strong focus on safety and cleanliness will be maintained to meet guest expectations, along with involvement in emergency and security procedures as needed. The role also emphasizes community engagement and public relations to bolster the property’s reputation by participating in and sponsoring local events. Candidates for this role are expected to have a bachelor's degree in Hospitality Management or a related field, or an equivalent combination of education and experience, with significant hotel operations experience. Preferred qualifications include a Certified Hospitality Administrator designation, presentation and facilitation skills, and extensive knowledge of federal, state, and local regulatory requirements. Excellent customer service skills, experience in hotel management operations, and familiarity with government relations concerning hotel operations are highly desirable. The ideal candidate will possess the ability to work in a fast-paced environment while being flexible in scheduling. They must excel in delegating tasks efficiently, communicating effectively both orally and in writing, and maintaining physical stamina for the demands of the role. Essential skills for success include the ability to express compassion and composure under pressure while proactively anticipating guest needs and promoting a positive and diverse workplace environment. RAM Hotels offers a competitive and comprehensive benefits package that includes health insurance for employees and their families, paid vacation time, quarterly bonuses, 401K retirement plans, and unique perks that support a healthy work-life balance. As an Equal Opportunity and Affirmative Action employer, RAM Hotels is committed to providing employment opportunities without regard to race, color, religion, sex, national origin, disability, or protected veteran status. This General Manager position offers a significant opportunity for career advancement within a supportive and growing hospitality organization.

• ability to work in a fast-paced environment
• flexible to work varied schedules
• ability to delegate and direct team activities to ensure efficient operation
• excellent written and oral communication skills
• physical ability to walk, bend, and stand for long time periods
• ability to lift up to 25 lbs
• ability to express compassion while remaining composed
• ability to remain calm and focused under pressure
• proactive in anticipating guests' needs
• positive representation of the property
• embrace and respect diversity and multi-cultural environments