Bensalem,PA,USA Retail Team Member-Events Coordinator-Bensalem,PA

Michaels is a leading arts and crafts retail company operating over 1,300 stores across 49 states in the United States and in Canada, as well as online at Michaels.com and Michaels.ca. Since its founding in 1973 and headquartered in Irving, Texas, Michaels has established itself as the best place for all things creative. The company not only provides an impressive array of craft and art supplies but also offers custom framing solutions and fosters a handmade goods marketplace through subsidiaries like Artistree and MakerPlace by Michaels. Michaels is dedicated to fueling the joy of creativity by supporting customers and communities in exploring their artistic talents and engaging in creative projects of all kinds. The role of Event Coordinator at Michaels, particularly at the Burlington, NJ store, is a vital position focused on creating enjoyable and memorable experiences for guests of all ages within the retail environment. This role is tasked with planning, coordinating, and facilitating in-store events including children’s birthday parties, craft classes, and other creative engagements. The ideal candidate will deliver exceptional customer service by guiding customers in shopping, providing product solutions, and ensuring a smooth and efficient checkout experience. The position also includes operational responsibilities such as truck unloading, merchandise replenishment, and maintaining store recovery standards to reflect the brand's promise of quality and creativity. The Event Coordinator plays an interactive and hands-on role in both the customer experience and event execution. This includes engaging with clients ranging from 4 to 94 years old and making every event fun, creative, and stress-free. Responsibilities include demonstrating craft project techniques, face painting, handling party add-ons like goody bags and balloons, and effectively communicating event details with clients and store team members. The role demands excellent organizational skills to manage multiple events simultaneously and to adjust plans according to client feedback. Beyond event planning, this position requires maintaining cleanliness and safety standards in the store before and after events, thereby ensuring a welcoming environment. Customer service duties are equally important and include educating customers on company programs such as the Rewards program and Private Label Credit Cards, assisting with omnichannel processes like Buy Online Pickup In Store (BOPIS), and Ship From Store (SFS). The coordinator will also participate actively in day-to-day retail operations including stocking, merchandise recovery, store cleanliness, and contributing to safety and shrink prevention programs. Emphasizing a respectful and positive attitude, this role acts as a role model for other team members, projecting the company’s values and vision. Michaels is committed to an inclusive and supportive workplace, offering robust benefits like health insurance, paid time off, tuition assistance, and strong employee discounts. The Event Coordinator role at Michaels not only leverages a candidate’s creativity and customer service skills but also offers an opportunity to work in a dynamic, fast-paced retail environment where teamwork, creativity, and community engagement are highly valued. The position offers a total base pay range starting at $15.49 per hour. Michaels also prioritizes reasonable accommodation for employees with disabilities and fosters an equal opportunity environment for all team members.

• High school diploma or equivalent
• retail and/or customer service experience required
• must have experience working with children and children’s events
• strong communication skills including written, verbal, and nonverbal
• must have excellent interpersonal and organizational skills
• ability to handle job stress and maintain positive interactions with others
• ability to remain standing for long periods
• capable of moving throughout the store
• able to bend, lift, carry, reach, and stretch regularly
• able to lift heavy boxes and access high shelves using ladders
• work flexible hours including nights, weekends, and early mornings
• comply with federal, state, and local legal requirements
• physical ability to perform tasks and duties in a public retail store environment