Beauty Concierge - The Village at Corte Madera

Nordstrom is a leading fashion retailer renowned for delivering exceptional customer service and offering a wide range of high-quality apparel, accessories, and beauty products. Established with a commitment to excellence, Nordstrom has built a reputation for creating a unique and personalized shopping experience. As a prominent player in the retail industry, the company focuses on empowering its employees and fostering an inclusive workplace culture. Nordstrom’s dedication to innovation and customer satisfaction has made it a preferred destination for customers seeking premium products and attentive service in the competitive retail market. The Beauty Concierge role at Nordstrom is critical to enhancing the customer experience within the cosmetics section of the store. This position requires a detail-oriented and results-driven individual who is passionate about providing outstanding customer service on a daily basis. A typical day for the Beauty Concierge includes greeting and directing customers, addressing cosmetic inquiries, and assisting with product information and various store services. This role is designed not only to support customers but also to be a valuable resource for fellow employees, ensuring smooth store operations. The Beauty Concierge must possess a thorough understanding of cosmetic products to guide and assist customers effectively while maintaining a high level of confidentiality. In addition to customer interaction, the position involves making deliveries to customers, which adds a layer of logistical responsibility to the duties. Effective communication skills and the ability to connect customers with the right sales personnel are essential capabilities for success in this role. Nordstrom offers a competitive hourly wage ranging from $20.40 to $21.20, depending on location, knowledge, skills, and experience. This role may also be eligible for performance-based incentives and bonuses. Employees benefit from a comprehensive package that includes 401(k) retirement plans, medical, vision, dental, life, and disability insurance options, along with paid time off including holidays. Eligibility requirements for benefits may vary based on factors such as job level, classification, length of employment, and location. Working as a Beauty Concierge at Nordstrom means becoming part of a company that values its employees as its most important asset and strives to provide a supportive work environment. The position requires the ability to manage multiple tasks in a fast-paced setting while maintaining professionalism and a strong sense of urgency. Candidates with a strong decision-making capability and problem-solving skills will excel in this role. Nordstrom is an equal opportunity employer that conducts background checks in compliance with legal requirements and provides accommodations for applicants with disabilities. Employees are encouraged to engage fully with customers and colleagues, contributing to the overall success of the store and the satisfaction of its clientele. For current Nordstrom employees, the application process is facilitated through the Workday system, ensuring a streamlined approach to internal job postings. This job description highlights the main responsibilities and requirements but is not exhaustive, as additional duties and qualifications may be necessary for the role. Nordstrom also provides resources and guidelines specific to state laws and encourages applicants to review these as part of the application process. Joining Nordstrom means becoming part of a legacy of customer-centric retail excellence and a team dedicated to making shopping both enjoyable and memorable for every customer.

• High school diploma or equivalent
• Previous experience in customer service or retail preferred
• Ability to communicate clearly and professionally
• Strong interpersonal skills
• Ability to work in a fast-paced environment
• Ability to maintain confidentiality