Barista/Cashier (''Barista/Cajero/a") - Full-time

Hotel David Whitney, located in the vibrant city of Detroit, MI, is a distinguished hospitality establishment known for its exceptional service and historical charm. As one of Detroit's premier hotels, it combines an inviting ambiance with modern amenities, offering guests a unique blend of comfort and elegance. The hotel prides itself on delivering superior guest experiences through its dedicated team and carefully curated services. With an emphasis on quality and hospitality, Hotel David Whitney provides a welcoming environment for guests, whether they are visiting for business or leisure purposes. The role of Food and Beverage Service Associate at Hotel David Whitney is vital to ensuring that guests receive friendly, courteous, and efficient service. This position is available on a full-time or part-time basis, suitable for individuals seeking flexible employment opportunities within a reputable hospitality environment. The Food and Beverage Service Associate will be responsible for the high-quality presentation and service of food and beverages, maintaining cleanliness and organization, and upholding company standards throughout their shift. This role requires more than just serving drinks and food; it demands a comprehensive knowledge of beverage preparation—especially coffee and specialty drinks—and strong customer service skills. The associate will take customer orders, suggest menu items to enhance the guest experience through upselling, and provide information about products, including education on coffee beans and preparation methods. They are also responsible for the upkeep of equipment and cleanliness of the work area to meet health and safety standards. The position involves operating cash registers and POS systems, handling payments, and adhering to all company policies related to customer service and cash handling. The associate must maintain a calm demeanor during busy periods to ensure smooth operations and a positive atmosphere within the service outlet. Additionally, the role includes supportive functions such as assisting with guest inquiries, reporting maintenance and safety issues, and performing various other tasks as needed by supervisors. Candidates must be physically capable of standing for extended periods, working in varying temperature conditions from freezers to kitchens, and performing tasks that require strength such as lifting and pushing equipment. Essential skills include clear communication, effective conflict resolution, organizational ability, and attention to detail. Basic computer skills and familiarity with software like Windows OS, MS Office, PMS, and POS systems are required. Education requirements include a high school diploma or equivalent, with one to three years of food service experience preferred and at least one year of customer service experience mandatory. Certification in Safe Server Alcohol & Food Handling is required, ensuring compliance with health regulations and responsible service. Maintaining a neat and professional appearance in accordance with hotel grooming standards is also expected. Working at Hotel David Whitney provides an opportunity to join a respected hospitality team and grow your skills in a dynamic, customer-focused environment. Whether you are starting your career in the hospitality industry or looking to advance your food and beverage service experience, this position offers valuable exposure and the chance to contribute to a memorable guest experience.

• High school diploma or equivalent
• one year customer service experience required
• Safe Server Alcohol and Food Handlers certification
• ability to stand and exert well-paced mobility for up to four hours
• ability to work in extreme temperatures
• ability to lift up to 45 lbs
• ability to push and pull carts weighing up to 250 lbs
• good communication skills
• basic computer skills
• attention to detail
• adherence to grooming and uniform standards
• regular attendance and punctuality
• compliance with hotel policies and rules