Banquet Captain - Concord, CA

The Bay Club Company (TBCC) is a renowned organization committed to delivering exceptional experiences in the hospitality and leisure industry. Known for its dedication to providing world-class amenities and services, TBCC operates a variety of clubs that cater to the diverse needs of its members. With an emphasis on community, wellness, and exemplary service, TBCC fosters a culture where employees are valued, respected, and encouraged to thrive within a supportive environment. TBCC prides itself not only on maintaining high standards for its clientele but also on cultivating an inclusive and welcoming workplace, emphasizing diversity and equal employment opportunities for all individuals regardless of background or identity. At the core of TBCC's philosophy is its unique culture, guided by a comprehensive Code of Culture. This code includes principles such as respecting the past, accepting responsibility, paying it forward, and a commitment to acting with ownership and humility. Employees are encouraged to keep interactions genuine, think proactively, hustle hard, and collaborate as one unified team. This ingrained culture ensures that every staff member contributes to a positive, dynamic, and forward-thinking workplace. The Banquet Captain role at TBCC encompasses a critical leadership position within the Food & Beverage department. Reporting directly to the Food & Beverage Manager and General Manager, the Banquet Captain plays an essential role in overseeing the daily operational aspects of banquet events. This position is hourly and supplemented by gratuities, offering a competitive wage range from $19.00 to $20.00 per hour. The Banquet Captain’s responsibilities include ensuring excellent guest service that meets or exceeds expectations, overseeing staffing adequacy to fulfill the needs of restaurant members, and assisting management with training and onboarding initiatives. This role requires proactive shift supervision in management’s absence, ensuring all food, beverage, and cleanliness standards are meticulously monitored and maintained. Additional duties involve coordinating banquet event setups, including arranging tables, linens, and chairs, followed by delivering impeccable food and beverage service tailored to each occasion. The Banquet Captain is vigilant in checking customer identifications to verify legal age compliance for alcohol consumption and actively manages potential liabilities related to excessive drinking by moderating guest behavior responsibly. This role demands a hands-on approach to maintaining the ambience and smooth execution of events, which includes attending to guest needs by replenishing utensils, refilling beverages, and ensuring every element of the dining experience is flawless. Active participation in programs, meetings, and training sessions fosters continuous professional development and upholds the organization’s commitment to high hospitality standards. The position demands a flexible schedule with varied hours, including weekends and holidays, to effectively accommodate event requirements. The Banquet Captain must embody professionalism through impeccable appearance, communication, and timely response to all related responsibilities. TBCC embraces an equal opportunity employment policy, ensuring that all hiring decisions are made solely on merit and without discrimination. The company fosters advantageous working conditions, offering meaningful roles where employees can develop valuable skills and advance their careers in a vibrant, supportive culture.

• Ability to read, understand, analyze, and interpret training manuals, professional journals, or technical procedures
• Ability to effectively present information and respond to questions from children, managers, associates, members, and the public
• Ability to identify problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables
• Minimum one year of customer service experience
• Food safety certification
• Alcohol beverage consumption training
• Professional and friendly attitude
• Strong verbal communication skills
• Conflict resolution skills
• Enthusiastic and responsible team player
• Self-motivated and takes initiative
• Well organized and detail oriented
• High cleanliness standards