Baggage Foreman - 90070339 - Philadelphia - Quick Hire!

Amtrak is America's national passenger railroad service, dedicated to connecting people and communities across the United States. With more than 20,000 passionate and diverse professionals, Amtrak offers exciting and meaningful career opportunities in numerous fields nationwide. As a company committed to safety, integrity, and exceptional service, Amtrak’s workforce plays a critical role in delivering reliable and efficient transportation for millions of passengers annually. The organization thrives on values such as 'Do the Right Thing,' 'Excel Together,' and 'Put Customers First,' and prides itself on fostering a respectful, inclusive work environment that embraces diversity and innovative ideas. Amtrak also emphasizes core capabilities like building trust, accountability, effective communication, customer focus, and proactive safety and security to drive success across its operations. The role of Ticket Agent at Amtrak involves providing top-tier customer service to passengers either behind the ticket counter or on the station floor and platforms. This position is essential in creating a welcoming and informative experience for travelers, ensuring their journey starts off smoothly. Successful Ticket Agents at Amtrak must be approachable and maintain a positive attitude, capable of effectively interacting with customers, including making announcements via the public address system, and proficiently utilizing Amtrak’s computer systems for ticketing and related functions. Ticket Agents process all types of tickets with a complete understanding of fare tariffs to accurately price and issue tickets. They handle cash and ticket reports responsibly, maintain ticketing equipment, and assist with logistical duties including baggage handling, which requires some physical agility. Furthermore, they provide vital information to passengers regarding schedules, fares, routes, and additional services like tours and other transportation options. Agents help passengers with special needs, assist in boarding, and ensure compliance with ticketing and baggage regulations. This position also involves supervisory responsibilities, janitorial tasks to maintain station cleanliness, and ensuring that all train boarding processes are timely and orderly. A high school diploma or GED is required to perform the role effectively. Amtrak prides itself on offering competitive compensation between $29.29 and $39.05 per hour, with opportunities for wage increases governed by collective bargaining agreements. The company provides an extensive benefits package, including health, dental, and vision plans, wellness initiatives, flexible spending accounts, 401K retirement options, life insurance, paid time off, education reimbursement, eligibility for Public Service Loan Forgiveness, and railroad retirement sickness and retirement benefits. Working at Amtrak means being part of a culture that values high performance and recognizes the contributions of each employee. The company is committed to a safe and drug-free workplace, requiring background checks and drug screening in compliance with Department of Transportation regulations. Amtrak is an equal opportunity employer embracing applicants from all backgrounds, ensuring non-discrimination based on race, religion, gender identity, disability, and other protected characteristics. Joining Amtrak as a Ticket Agent offers a fulfilling career path where you can make a direct impact on the travel experience of millions while growing professionally within a respected and stable organization.

• High school diploma or GED
• Skilled in the processing of all types of Amtrak tickets
• Thorough understanding of tariffs to properly price tickets
• Ability to use Arrow, Railres/Stars and Quik-Trak systems
• Comfortable interacting with customers and speaking on a public address system
• Ability to lift items up to 50lbs and operate baggage equipment
• Perform janitorial duties
• Ability to assist passengers with special needs
• Maintain positive demeanor
• Comply with company uniform and grooming policies
• Ability to verify tickets and boarding documents
• Willingness to perform supervisory duties
• Ability to perform miscellaneous clerical duties