Assistant Spa Manager

Four Seasons is a globally renowned luxury hospitality company that thrives on the passion and dedication of its team members. With a commitment to delivering exceptional guest experiences and maintaining the highest standards of service, this company values its people as the cornerstone of its success. Four Seasons fosters a culture of mutual respect, encouragement, and continuous personal and professional growth, ensuring that every employee feels valued and empowered to excel in their roles. The company operates a network of prestigious resorts and hotels worldwide, with Four Seasons Resort Rancho Encantado Santa Fe being a prime example of its dedication to creating unique guest experiences. Nestled in the scenic high-desert region of Santa Fe, this intimate 65-room resort offers a luxurious escape surrounded by natural beauty. Guests are treated to breathtaking views, regional cuisine, wellness amenities, and personalized services that reflect the resort's commitment to hospitality excellence. The Regular Full Time Assistant Spa Manager position at Four Seasons Resort Rancho Encantado is a pivotal role within the Spa department, designed for individuals passionate about health, wellness, and luxury service. This role demands a driven, experienced professional who can lead Spa operations with finesse and a compassionate approach. The Assistant Spa Manager will support the Spa Director by overseeing day-to-day operations, managing a dedicated team of therapists and support staff, and ensuring the spa maintains a serene and hygienic environment in line with health and safety standards. Key responsibilities include managing guest relations to deliver personalized, exceptional spa experiences, administering budgets and financial plans, and collaborating with marketing teams to promote spa services and innovations. The role requires upholding the highest standards of 5-star service, utilizing expertise in spa and holistic wellness modalities to elevate the guest experience continually. Ideal candidates will possess at least two years of supervisory experience within a luxury spa or hospitality environment, with hands-on knowledge of various wellness treatments. They are expected to be strong leaders, passionate about mentorship and team development, and capable of making ethical decisions that prioritize guest satisfaction and operational efficiency. Flexibility to work evenings, weekends, and holidays is essential, reflecting the hospitality industry's dynamic and service-oriented nature. Working at Four Seasons offers the unique opportunity to be part of a globally recognized luxury brand acknowledged by Fortune Magazine as a "Great Place to Work - For ALL" for over two decades. Employees benefit from inclusive workplace culture, comprehensive training and development programs, competitive salaries, and a range of exclusive benefits designed to support both personal and professional well-being. The resort emphasizes diversity, integrity, trust, and kindness as fundamental values, creating an environment where every team member can thrive and contribute meaningfully.

• Minimum of 2 years of service industry experience in spa management
• Proven leadership abilities
• Hands-on experience in spa therapy preferred
• Flexible schedule with ability to work evenings, weekends, and holidays
• Strong ethical decision-making
• US work authorization unless currently a Four Seasons manager
• Commitment to exceptional guest service
• Ability to work effectively within a team
• Excellent organizational skills