Assistant Restaurant Manager-Ann Arbor,MI•Ann Arbor,MI,USA,MI•SSP

Chili's, located within the Detroit Metropolitan Wayne County Airport (DTW), is a well-established and reputable restaurant brand known for providing high-quality food and exceptional customer service in a vibrant and fast-paced environment. As part of SSP America, one of the largest restaurant operators globally, Chili's offers a dynamic workplace where innovation, teamwork, and leadership are highly valued. The restaurant operates in a busy airport setting, catering to a diverse clientele including travelers, airport staff, and visitors, making it a hub of activity and opportunity. The team at Chili's is committed to delivering an outstanding dining experience, focusing on quality, efficiency, and customer satisfaction while fostering a positive and supportive workplace culture. We are seeking an experienced Assistant Restaurant Manager to join our leadership team at this bustling airport location. This role is ideal for individuals passionate about food service with proven leadership capabilities who are eager to contribute to a high-volume operation. The position offers a competitive annual salary ranging from $52,000 to $55,000 with opportunities for quarterly bonuses as well as a year-end super bonus, reflecting our commitment to rewarding performance and dedication. The role is full-time and includes a comprehensive benefits package alongside significant career progression opportunities within SSP America. In this leadership position, the Assistant Restaurant Manager will oversee both front-of-house and back-of-house operations, ensuring smooth and efficient service delivery that meets Chili's high standards. Responsibilities include managing team development and morale, implementing effective systems and processes, overseeing merchandising and displays, maintaining office management functions, and handling forecasting and budgeting activities. Strong problem-solving skills are essential to address challenges promptly and maintain operational excellence. The ideal candidate will have a minimum of two years of restaurant or food service leadership experience, with at least one year in a full-service restaurant environment that includes bar management responsibilities. Proficiency in computer literacy, particularly with MS Office and point-of-sale systems, is required. The candidate must demonstrate strong organizational maturity to prioritize various operational activities on daily, weekly, monthly, and yearly bases. Excellent interpersonal skills are necessary to interact effectively with all levels, from executives and union representatives to diverse hourly team members. The ability to manage and resolve challenging situations with clients, customers, and team members is a key success factor for this position. Our commitment to inclusion and diversity is reflected in our equal opportunity employment policy, ensuring that hiring decisions are made fairly and without discrimination. As part of the SSP America family, the Assistant Restaurant Manager will be supported through our inclusive culture and reasonable accommodations where necessary, in alignment with applicable laws.

• Minimum 2 years in restaurant or food service leadership
• Minimum 1 year in full-service restaurant with bar management
• Experience in management or supervisory capacity with bar management
• Proficient level of computer literacy including MS Office and POS systems
• Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities
• Ability to interact at all levels including executives, union representatives and diverse team members
• Proven track record of resolving uncomfortable situations
• High school diploma or equivalent
• Associate's degree or equivalent coursework preferred