Assistant Manager,Attractions Operations-Universal Kids Resort

Universal Kids Resort is a renowned entertainment and hospitality destination that operates theme parks and attractions designed to provide memorable experiences for guests of all ages. As part of Universal Studios, the resort prides itself on delivering world-class entertainment, exceptional guest services, and innovative attractions that captivate audiences and create lasting memories. The establishment maintains a strong commitment to safety, team development, and operational excellence, making it a leader in the theme park industry. The culture at Universal Kids Resort emphasizes teamwork, inclusivity, and continuous improvement, supporting both the guests' and employees' satisfaction and success. The resort offers a dynamic working environment where employees contribute to creating fun, safe, and engaging guest experiences in an ever-evolving setting. The role of Attraction Operations Supervisor at Universal Kids Resort is pivotal in overseeing the daily operations of multiple ride and attraction venues. This full-time supervisory position focuses on managing hourly team members while ensuring compliance with safety protocols, operational budgets, and guest satisfaction goals. The supervisor is responsible for maintaining the highest standards across attractions, including shows, water play areas, and dry play zones, guaranteeing that guests have safe and enjoyable experiences. This position requires strong leadership skills to coach, develop, and support team members and supervisors, fostering a productive work environment that enhances both team member satisfaction (TSAT) and guest satisfaction (GSAT). In this role, the supervisor ensures that operational procedures meet Universal Kids Resort's departmental standards and are continuously improved upon based on careful analysis of safety trends and incident reports. They coordinate with various internal departments such as Technical Services, Engineering, Facilities, and Entertainment to align resources, plan for seasonal initiatives, and ensure smooth operations. Apart from overseeing daily activity, the supervisor manages labor budgets by approving schedules and optimizing staffing to meet business needs effectively. The position also entails managing emergency responses such as ride evacuations and weather-related decisions, ensuring timely communication and action according to leadership guidance. The Attraction Operations Supervisor plays a crucial role in recruitment and onboarding by participating in hiring and training processes. They develop training programs and ensure compliance with all safety regulations to uphold Universal Kids Resort’s high standards. Additionally, the supervisor helps foster an inclusive and engaging workplace by supporting career development, providing coaching, and addressing performance management for hourly team leads and attendants. The role demands flexibility in scheduling, including the ability to work nights, weekends, and holidays as necessary to meet operational demands. Universal Kids Resort values consistent attendance, strong communication skills, and the ability to optimize workflow efficiency within its teams. Candidates for this position should have prior experience in hospitality, theme park operations, or a related field, with at least one year of supervisory experience. A bachelor’s degree in Hospitality, Management, or a related area is preferred but not mandatory. The organization also emphasizes environmental health and safety responsibilities, adhering to strict policies, training, and team involvement to maintain a safe and compliant workplace. Overall, this role offers an exceptional opportunity to be part of a prestigious entertainment company, working in a vibrant environment that prioritizes guest delight and team success.

• Bachelor’s degree in hospitality, management or related field preferred
• 2+ years of attractions, hospitality or theme park operations
• 1+ years of supervisory experience or equivalent combination of education and experience
• Strong guest and team interaction and development skills
• Strong verbal and written communication skills
• Ability to maximize efficiency and working procedures
• Willing to work a flexible schedule including nights, holidays and weekends
• Consistent attendance
• Reasonable accommodation to enable individuals with disabilities