Assistant Manager - Room Operations - Ritz Kids, Recreation

The Ritz-Carlton Hotel Company, a part of Marriott International, is globally recognized as a leader in luxury hospitality. Known for its exceptional service and attention to detail, The Ritz-Carlton brand operates more than 100 award-winning properties worldwide, delivering rare and special luxury experiences to its guests. The company prides itself on its culture that empowers associates to be creative, thoughtful, and compassionate, fostering a working environment that values diversity and promotes inclusion. The Ritz-Carlton is committed to non-discrimination and values the unique backgrounds and talents of all its associates. Its renowned "Gold Standards," including the Employee Promise, Credo, and Service Values, serve as the foundation for delivering gracious and thoughtful service excellence every day. Located in the vibrant city of Miami, The Ritz-Carlton Key Biscayne offers a stunning waterfront setting characterized by elegance and tranquility. This prestigious property is dedicated to providing outstanding guest experiences through impeccable service and attention to detail. As part of its Rooms & Guest Services Operations team, the hotel is looking for a Management professional to join its front-line leadership. The position focuses on supporting the day-to-day operations within key departments such as Housekeeping, Recreation, Laundry, Front Desk, Concierge, and Guest Services. It plays a vital role in ensuring guest satisfaction, maintaining the cleanliness and operational standards of the property, and helping to meet the financial goals. This full-time management role offers an hourly pay range between $25.02 and $28.37 and includes eligibility for bonuses. Relocation assistance is available, making it an accessible opportunity for qualified candidates. The Manager will be responsible for opening and closing shifts, reviewing room operations reports, scheduling staff, ensuring compliance with safety and loss prevention policies, and maintaining departmental budgets. Working closely with employees, the Manager will oversee guest arrival and departure procedures to provide the highest level of service consistent with The Ritz-Carlton's luxury standards. Beyond managing operational duties, the role involves contributing to revenue management by supervising same-day selling procedures and optimizing room rates. The candidate will use budgets, operating reports, and payroll data to help control departmental expenses and support the property’s financial objectives. This position also requires a dedication to exceptional guest experience, including handling guest feedback and complaints sensitively and effectively while helping investigate accidents when necessary. At The Ritz-Carlton Key Biscayne Miami, you will be part of a prestigious brand within Marriott’s portfolio where you can do your best work, begin your purpose, belong to a global team, and become the best version of yourself. This role is suited for individuals with a background in hospitality who aspire to grow their management career at a world-renowned luxury hotel. It offers a unique opportunity to uphold the Gold Standards of The Ritz-Carlton while developing leadership skills in a warm, inclusive, and high-caliber environment that celebrates the success and contributions of every team member.

• High school diploma or GED
• Minimum three years of relevant experience or two-year degree with one year experience
• Ability to work full time in a management capacity
• Strong organizational and multitasking skills
• Excellent interpersonal and communication abilities
• Willingness to support a diverse and inclusive workplace
• Ability to work varying shifts including weekends and holidays