Assistant General Manager - Tulsa, OK

The Residence Inn Tulsa is a well-established hotel offering extended-stay accommodations designed to provide guests with the comforts of home alongside the amenities of a full-service hotel. Part of the Marriott International family, Residence Inn Tulsa specializes in catering to business travelers, families, and long-term guests looking for spacious suites, flexible living spaces, complimentary breakfast, and convenient access to Tulsa’s business and entertainment hubs. The hotel operates 24 hours a day and 7 days a week, ensuring guests receive exceptional service regardless of the hour, whether they are visiting for business or leisure. Management at Residence Inn Tulsa prides itself on maintaining high standards of hospitality, guest satisfaction, and operational excellence while fostering a welcoming and professional work environment for its staff. This position is for an Assistant General Manager who plays a key role in supporting the General Manager in overseeing all operational aspects of the hotel. This includes guest services, engineering, rooms, food and beverage, accounting, and human resources. The Assistant General Manager at Residence Inn Tulsa is responsible for maintaining quality service standards, ensuring the hotel meets or exceeds its financial goals, and managing both short- and long-term planning in collaboration with hotel leadership. This role involves direct management of assigned staff and indirect oversight of all hotel employees. The Assistant General Manager must uphold company goals and brand standards while adhering to all local, state, and national regulations. The person in this position must demonstrate a strong work ethic, integrity, and respect for both the company and its associates, effectively uniting the team in striving to achieve common objectives. Additionally, the Assistant General Manager will contribute to budget development, business planning, capital expenditures, and operational management within approved objectives. This includes setting staff schedules to balance adequate coverage and budget constraints, resolving guest complaints, ensuring staff adherence to guest service protocols, and staying knowledgeable about local amenities to assist guests effectively. Responsibilities also involve recruiting, hiring, training, and coaching staff, managing budgets and expenses, improving guest satisfaction scores, promoting safety and risk management, asset management, and ensuring the hotel's service and cleanliness standards are upheld. The ideal candidate possesses strong leadership qualities, a track record of successful hotel management, excellent communication skills, and the ability to work effectively under pressure. The role demands frequent interaction with associates and guests, requiring professionalism, positive attitude, and attention to detail. This full-time position offers a competitive salary of $45,000 to $50,000 annually and includes opportunities for professional growth within a supportive corporate environment. The Assistant General Manager reports directly to the General Manager and works closely with other department heads to ensure seamless operations and superior guest experiences. Residence Inn Tulsa values diversity, inclusion, and teamwork, providing an engaging workplace where employees can thrive. As a key member of the management team, the Assistant General Manager helps shape the hotel's reputation as a market leader in hospitality, ensuring that guests consistently enjoy comfortable stays and exemplary service.

• High school education
• degree in hotel management, business, or related major preferred
• five years of hotel management experience
• familiarity with hospitality industry standards
• ability to work flexible hours including evenings and weekends
• strong communication skills
• ability to stand and walk for extended periods
• ability to lift up to 50 pounds
• ability to handle stressful situations effectively
• knowledge of safety and emergency procedures