Assistant General Manager-Quick Hire!|Cleveland,OH,USA,OH|Homewood

Homewood Suites Solon is a distinguished extended-stay hotel situated in Solon, OH, known for its commitment to providing guests with comfortable accommodations and exceptional service. Part of a recognized brand in the hospitality industry, this hotel prides itself on creating a welcoming environment for both business and leisure travelers. With modern amenities, spacious suites, and a convenient location, Homewood Suites Solon serves as a preferred lodging option in the region. The hotel emphasizes a culture of quality, guest satisfaction, and operational excellence, making it a leader in its market segment. The role of Assistant General Manager at Homewood Suites Solon is a pivotal leadership position responsible for supporting the General Manager in overseeing all operational activities and multiple departments within the hotel. This position demands a versatile leader who can effectively manage daily hotel functions to maximize revenue, enhance guest experiences, and uphold high standards of customer service. The Assistant General Manager plays a crucial role in coordinating hotel personnel, ensuring compliance with franchise and company policies, and fostering a positive workplace culture. The role involves hands-on leadership and proactive problem-solving to address guest concerns, guide staff development, and support revenue management strategies. This full-time position offers competitive salary packages alongside managerial bonus potential. The hotel provides leadership development programs to promote professional growth and advancement within the hospitality industry. Employees benefit from hotel discount programs, contributing to a rewarding employment experience. The Assistant General Manager is expected to be highly visible and approachable, taking initiative to engage with guests and team members alike, thereby enhancing overall guest satisfaction and operational efficiency. Key responsibilities include assisting in the training and development of new and existing staff, planning and scheduling daily associate activities, and conducting regular team meetings to maintain communication and alignment with business goals. The Assistant General Manager also plays a vital role in implementing quality assurance processes and ensuring adherence to brand service culture. Addressing guest complaints with tact and timely resolution is paramount, along with fostering a hotel environment that emphasizes motivation, empowerment, teamwork, and exceptional customer service. Budget and capital expenditure planning assistance is also part of the role to ensure financial objectives are met. This role requires an individual who leads by example, demonstrating self-confidence, enthusiasm, and a commitment to excellence. They are responsible for setting clear expectations, recognizing both individual and team performance, and encouraging staff to independently resolve guest and associate issues. Cross-training programs are developed under their guidance to optimize staff capabilities and flexibility. Networking during hotel events is also encouraged to uncover new and repeat business opportunities, underscoring the importance of proactive community engagement in driving hotel success. In summary, the Assistant General Manager at Homewood Suites Solon is a dedicated hospitality leader focused on operational excellence, team development, and guest satisfaction. This role is ideal for a motivated professional eager to contribute to a thriving hotel environment and grow within a respected brand.

• Will be required to work nights, weekends and holidays
• Act as a team leader/player with all levels of staff
• Lead by example
• CPR/First Aid certification or ability to obtain