Assistant General Manager - Quick Hire!

The Assistant General Manager position is a vital role within the hospitality industry, primarily focused on supporting the General Manager in executing the operational procedures and ensuring the smooth functioning of the property. The hiring establishment is a hospitality venue that prides itself on delivering exceptional guest services and maintaining high standards across various departments. This role is salaried and full-time, designed for an individual who is dedicated to fostering a welcoming environment for guests while ensuring that daily operations meet or exceed company standards. As an Assistant General Manager, you will be at the forefront of delivering an outstanding guest experience. You will be responsible for greeting guests with a warm and professional demeanor as they arrive, providing assistance and answering questions about the property and local attractions. Your role extends beyond the front desk, as you will support different teams including the Clean Team and Welcome Team, stepping into various roles as needed to maintain efficient property operations. This cross-functional responsibility ensures you gain broad experience across the property’s departments and maintain a seamless guest experience. Additionally, you will play a critical role in quality adherence according to the Customer Service Manual, including processing guest registrations, handling payments, verifying credit card transactions, managing communication via telephone and fax, and ensuring the front lobby is inviting and well-maintained. You will be expected to handle various administrative tasks such as making and confirming guest reservations, maintaining room assignment records, sorting incoming mail, and running reports to assist in operational management. The Assistant General Manager must also safeguard all company assets by strictly following policies outlined in the Safety and Security Manual. This attention to safety and security ensures the protection of both guests and property. Furthermore, this position requires flexibility and a readiness to perform additional duties as assigned by senior management including the General Manager, Area Manager, or other management personnel. The scope of these duties may frequently involve cross-functional responsibilities across various departments. Overall, this role demands a service-oriented mindset, the ability to multitask, strong communication skills, and a commitment to maintaining the highest standards of hospitality. The Assistant General Manager is essential to driving guest satisfaction and supporting the leadership team in meeting business objectives. Due to the comprehensive range of responsibilities, this position offers significant opportunities for professional growth within the hospitality management career path.

• High school diploma or equivalent
• prior experience in hospitality or related field
• ability to work flexibly including weekends and holidays
• strong attention to detail
• good organizational skills
• ability to handle guest inquiries and resolve conflicts
• knowledge of safety and security protocols