Assistant General Manager - Quick Hire!

Captain D's is a renowned fast-casual seafood restaurant chain known for delivering high-quality seafood dishes in a friendly and inviting atmosphere. With a commitment to operational excellence and excellent guest experiences, Captain D's prides itself on upholding strong values that emphasize hospitality, quality, and team collaboration. The company has grown over the years to become a leader in the quick-service restaurant sector, recognized for its consistency, innovative menu items, and a strong connection with its customers. By fostering a positive workplace culture, Captain D's encourages team members to embody the brand's core values and to provide superior service to every guest that visits their restaurants. The Assistant General Manager (AGM) plays a critical role within this vibrant environment, acting as a key leader who champions Captain D's Values among guests and team members alike. This position entails the execution of operational excellence and adherence to directives from the General Manager within their assigned restaurant unit. In situations where the AGM serves as the manager on duty (MOD), the role expands to include direct accountability for product quality, maintaining restaurant cleanliness, and ensuring that every team member upholds the hospitality standards that define Captain D's. This leadership position requires a hands-on approach to managing daily operations, motivating staff, and delivering an exceptional customer experience. The AGM is pivotal in ensuring that restaurant operations run smoothly and efficiently, balancing customer satisfaction with internal processes. They are expected to lead by example, setting high standards for service and operational procedures while guiding the team to achieve targets related to sales, food safety, and guest satisfaction. The role involves overseeing staff performance, employee scheduling, and training, ensuring that the team is well-prepared and motivated to deliver top-notch service. Additionally, the AGM works closely with the General Manager to implement strategic goals, identify areas for improvement, and foster a positive, productive work environment. As a visible leader in the restaurant, the AGM interacts frequently with guests, addressing any concerns or feedback promptly and professionally to maintain customer loyalty and uphold the brand's reputation. Their ability to multitask and manage stressful situations with composure contributes greatly to the restaurant's success. Overall, the Assistant General Manager is a vital team player with a focus on leadership, operational oversight, and customer engagement, driving the restaurant towards excellence in every aspect of its operation.

• high school diploma or equivalent
• minimum 2 years of experience in restaurant management or supervisory role
• ability to work flexible hours including nights and weekends
• strong organizational skills
• excellent interpersonal abilities