Assistant General Manager - Quick Hire!

OTO Development is a distinguished hotel development and management company renowned for its operational excellence and leadership within the hospitality industry. Specializing in the ownership and management of upscale select-service, extended stay, and lifestyle hotels, OTO Development maintains a strong presence in key markets across the United States. The company partners with some of the most trusted and widely recognized hospitality brands, which speaks volumes about its reputation and commitment to quality. OTO Development's portfolio showcases its diversified expertise in managing a variety of hotel types, catering to different guest needs while consistently improving operational standards and guest satisfaction.\n\nOTO Development has a rich history of being honored as Developer of the Year by prominent brand partners multiple times. This recognition reflects the company's dedication to operational excellence, innovative development strategies, and exceptional guest service. Alongside accolades for community service, sales leadership, marketing, and revenue performance, OTO Development continues to set benchmark standards within the hospitality sector. With a well-established foundation and a future-focused approach, the company encourages growth, creativity, and leadership among its team members. Offered employment is full-time with a competitive pay scale ranging from $24.26 to $49.68 per hour, dependent on state and market conditions, reflecting the company’s commitment to valuing its employees.\n\nThe role of Assistant General Manager at OTO Development is pivotal in ensuring the smooth day-to-day operations and financial success of the hotel properties. In this position, the successful candidate will be expected to actively support the leadership team through various critical functions including sales, financial analysis, team coaching, cost management, and service excellence. As an Assistant General Manager, you will participate in sales calls and site visits alongside the sales team to secure new business, playing a direct role in driving revenue growth and expanding market presence. This role also demands a keen eye for financial details, as you will regularly review financial reports and statements to identify areas for performance improvement and cost control. Coaching and supporting hotel staff to manage wages and controllable expenses efficiently is a key responsibility, ensuring that departmental budgets align with corporate objectives. You will oversee operational expenses including supplies, labor, utilities, and food and beverage, driving budgets within established parameters.\n\nProfessional development and training of team members across service and technical skills are fundamental to this role, thereby fostering a culture of continuous improvement and guest satisfaction. Establishing fruitful relationships with both direct reports and the broader team is essential, with a leadership style that promotes openness, collaboration, and ongoing feedback. A significant part of the role involves hands-on engagement with team members on the property, encouraging an "open door" policy that supports transparent communication and responsiveness to employee and guest needs. The Assistant General Manager will hire team members who exhibit strong expertise, creativity, and leadership potential, nurturing a capable and motivated workforce. Observing service behaviors and providing constructive feedback is crucial to maintaining high standards. Additionally, this role involves reviewing guest feedback through comment cards and surveys to identify areas for improvement and devising creative solutions to overcome service challenges.\n\nCustomer interaction is also a regular aspect of the position, with active efforts to obtain feedback on product quality, service levels, and overall satisfaction. The Assistant General Manager ensures that the physical property remains well maintained and provides an atmosphere that meets or exceeds guest expectations. Consistency in policy administration, fair evaluation, and recognition of team member performance are part of the leadership duties, along with ensuring franchise standards are upheld. Safety and security for guests and employees remain a top priority. Travel requirements include up to 10% travel outside the local area, including overnight stays, which allows for engagement with multiple properties and stakeholders.

• Previous hotel management experience with a proven success in leadership of teams and guest service results
• Prior experience with direct sales efforts producing at least 50% market mix of total revenues and overall strong financial knowledge
• A least a high school diploma with a college degree preferred
• A valid driver’s license from the appropriate state
• Exceptional time management and multitasking skills
• Customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel