Assistant General Manager - Portland, OR

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. It specializes in managing high-profile hospitality assets in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, and has rapidly growing operations in Europe, Latin America, and the Caribbean. Highgate’s portfolio boasts an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues. The company’s expertise spans the full lifecycle of hospitality properties, from initial planning and development to recapitalization and disposition. Highgate is also known for developing bespoke hotel brands and utilizing cutting-edge proprietary revenue management tools that analyze and predict market dynamics to maximize performance and asset value. Headquartered with corporate offices in London, New York, Dallas, and Seattle, Highgate maintains a leadership team composed of some of the most experienced professionals in hotel management. As a trusted partner to top ownership groups and major hotel brands, the company continues to push the boundaries of hospitality management. The Assistant General Manager position at the Courtyard Portland East located at 2811 NE 181st Ave, Portland, OR 97230 is a critical leadership role focused on achieving hotel profitability through strategic revenue generation, cost control, and superior guest satisfaction. The role demands a hands-on executive capable of managing multiple aspects of hotel operations, overseeing departments daily, and driving employee development while maintaining the hotel’s integrity and operational standards. This role plays an essential part in the hotel’s sales efforts by engaging with key clients, hosting events, and maintaining robust relationships with top accounts. The Assistant General Manager is tasked with ensuring all financial reviews and corporate reporting deadlines are met timely and accurately. They lead weekly staff meetings and training sessions following Highgate’s standards to foster a culture of continuous improvement among all hotel staff. Employee development is a priority, with responsibilities including competency training, mentoring, and ensuring compliance with corporate policies and hotel standards. The role involves proactive involvement in budget creation and monitoring, maintaining productivity and accounting procedures in line with company standards. Daily operations supervision includes regular inspections of rooms and public spaces, invoice processing, and maintaining physical property upkeep through preventive maintenance programs. The Assistant General Manager also plays a vital part in creating a welcoming, team-oriented environment that focuses on high-quality guest experience. From interviewing prospective management candidates to conducting performance appraisals and handling employee counseling and disciplinary matters, the Assistant General Manager ensures that leadership standards are upheld across the hotel. Additional responsibilities include direct participation in credit and collection policies, safe handling procedures, and presence in public areas to personally engage with guests during peak times. This role requires strong multi-tasking skills, effective communication at all levels, and the ability to foster a positive work environment aligned with Highgate’s values and customer service ethos. The compensation for this position is yearly-based, reflective of the significant responsibilities and leadership expectations associated with the role.

• At least 5-6 years progressive experience in a hotel
• Bachelor’s Degree preferred
• Maintain a warm and friendly demeanor
• Effective verbal and written communication skills
• Ability to listen and clarify concerns
• Ability to multitask and prioritize
• Service-oriented approach
• Attend required meetings and trainings
• Participate in M.O.D. coverage
• Maintain regular attendance
• Maintain high standards of appearance and grooming
• Comply with operational standards and regulations
• Ability to identify and assist in problem-solving
• Effective problem handling skills
• Ability to evaluate complex information
• Maintain confidentiality
• Light physical work capability lifting up to 20 pounds
• Perform other duties as requested