Assistant General Manager - Palmdale, CA

Urban Air Adventure Parks is a leading provider of indoor adventure park experiences, recognized as the market leader in location-based entertainment. Headquartered in Dallas, Urban Air pioneered the indoor adventure park concept and has grown to become the largest adventure park operator worldwide. The company is dedicated to creating fun, engaging, and exhilarating environments where kids and families can enjoy a diverse range of activities, safely exploring physical and social challenges. The mission of Urban Air is to inspire kids to have fun and aim higher, encouraging them to achieve things they never thought possible. This commitment to active, imaginative play and personal growth creates a unique and vibrant culture within the company, known as the Culture of Activating Awesome! Urban Air emphasizes safety, inclusivity, and continuous improvement in all of its parks, ensuring a top-tier experience for guests and a rewarding workplace for staff. The role of Assistant General Manager at Urban Air Adventure Parks is a pivotal leadership position responsible for motivating the team, instilling accountability, and driving success through effective management and positive influence. This position requires a hands-on leader who can provide overall supervision and direction across strategic initiatives and daily operating standards to produce outstanding business results. The Assistant General Manager is expected to cultivate a team-oriented environment focused on delivering exceptional customer service, ensuring that all staff members maintain consistently high performance standards. In this role, the Assistant General Manager will assist in hiring, retention, coaching, and disciplinary processes, ensuring proper execution of staff training programs to develop a strong and motivated team. Scheduling and staffing responsibilities include developing weekly schedules and ensuring adequate staffing to meet both operational needs and provide a superior customer experience. The Assistant General Manager leads by leveraging the individual strengths of team members, focusing on motivation and productivity to maximize customer satisfaction. Additional responsibilities include selecting and developing potential leaders for internal promotion, implementing employee recognition and incentive programs, managing inventory and controlling expenses, and overseeing all operational aspects of the park. This includes entertainment, food and beverage services, attractions, and property inspections to maintain a safe, clean, and secure environment for guests and employees alike. The Assistant General Manager continuously seeks to improve operational execution, paying close attention to detail and adhering to Urban Air’s established operating standards and philosophies. This position demands a professional who exhibits energetic, positive leadership and excellent communication skills. The ideal candidate will possess at least three years of supervisory or management experience in hospitality-related sectors such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants. Computer literacy, especially in Microsoft Office applications, is essential for success in this role. The ability to pass a comprehensive background check and the willingness to work weekends, evenings, and holidays are also required. Urban Air Adventure Parks is committed to equal employment opportunities and values diversity in its workforce. This role is physically demanding, necessitating the ability to work in a noisy, fast-paced environment, stand for long periods, lift moderate weights, and maintain regular attendance. Candidates who thrive in dynamic settings and are passionate about fostering teamwork and delivering exceptional guest experiences are encouraged to apply for this exciting leadership opportunity.

• work days, nights, and/or weekends as required
• work in noisy, fast-paced environment with distracting conditions
• move about facility and stand for long periods of time
• read and write handwritten notes
• lift and carry up to 30 pounds
• must have regular and predictable attendance