Assistant General Manager-Fairfield Inn RDU Brier Creek

CMC Hotels is a thriving hospitality company based in Raleigh, North Carolina, specializing in the development, acquisition, repositioning, and management of upscale limited service, extended stay, and full-service hotels. With a strong presence in the competitive hotel industry, CMC Hotels manages a diverse portfolio of properties that consistently lead the market by exceeding both operational and financial expectations. The company prides itself on delivering exceptional guest experiences that align with the highest standards of hospitality, emphasizing quality service and attention to detail across all aspects of its operations. At the core of CMC Hotels' success are its dedicated associates, who are recognized, supported, and given opportunities to grow and succeed within the organization. The culture fosters collaboration, professional development, and a commitment to excellence, which has been instrumental in the continued growth of the company's portfolio. CMC Hotels is currently seeking an engaging and driven leader to join their team as the Assistant General Manager at the Fairfield Inn by Marriott RDU Brier Creek. This position offers industry-competitive pay and a wide range of employee benefits based on eligibility. Some of the benefits include paid vacation, paid personal leave with immediate accrual, holiday pay, quarterly bonuses of up to 20% of the annual salary, a fully vested 401K program, BCBS health insurance, dental and vision coverage, free life insurance, free short-term disability, and Marriott hotel discounts. The Assistant General Manager will be responsible for the management and supervision of all Guest Service Representatives and will play a vital role in implementing company programs, ensuring brand compliance, and driving guest service scores to meet and exceed expectations. This leadership role requires a strong commitment to hospitality, guest satisfaction, and operational excellence. The role is multi-faceted, focusing on operational oversight of all guest service functions including front desk management, guest relations, and associate engagement. The successful candidate will support the General Manager and work closely with hotel associates to maintain high standards of service, operational efficiency, and adherence to company policies. Key responsibilities include continuous training and productive shift scheduling of associates, handling customer complaints professionally using effective communication models, maintaining accurate room status information, managing group requirements, working within allocated budgets, and enforcing cash handling and credit policies. This position demands excellent organizational skills, the ability to monitor and maximize room revenue and occupancy, maintain close observation of daily house counts, and ensure employees consistently deliver attentive, courteous, and friendly service to guests and colleagues alike. The Assistant General Manager will also be responsible for managing office supplies and stationery, monitoring guest service scores daily, and staying knowledgeable about hotel property events as well as local area happenings to inform guests accurately. In addition to operational duties, the role encompasses managing the Preventative Maintenance program and ensuring all related documentation is submitted to corporate headquarters in a timely manner. The ideal candidate possesses a passion for hospitality, strong work ethic, self-motivation, and an ability to work independently. Familiarity with the Fosse operating system and Marriott practices is considered a plus. Flexibility in work hours, including willingness to work split or fill-in shifts, clean background check, and reliable transportation are essential. Candidates are required to have a minimum of two years of hotel front desk supervisory experience or more than four years of hotel front desk operations experience, solid accounting and math skills, computer literacy, excellent customer service, and communication skills. An Associate's degree is the minimum educational qualification. This is an excellent opportunity for an individual seeking to grow their career in hotel management within a respected and expanding hotel management company. CMC Hotels offers a supportive work environment that values its employees and rewards their hard work with competitive compensation and comprehensive benefits.

• minimum Associate's degree
• minimum of two years hotel front desk supervisory experience or four plus years hotel front desk operations
• solid basic accounting and math skills
• excellent customer service and communication skills
• clean background check
• reliable transportation
• flexibility to work split shifts or fill-in shifts when associates call out