Assistant General Manager- DCU Center - Worcester, MA

Legends Global is a leading global company specializing in delivering premium services for live events, venues, and renowned brands worldwide. With an extensive network of over 450 venues hosting more than 20,000 events and entertaining 165 million guests annually, Legends Global stands out as a powerhouse in the live entertainment industry. The company provides a fully integrated solution through a white-label approach, covering a comprehensive range of services that include feasibility studies, consulting, owner’s representation, sales, partnerships, hospitality, merchandise management, venue management, and content booking. This holistic approach ensures that partners maintain a strong presence and benefit from top-tier expertise and execution in every aspect of their events and operations. The company culture at Legends Global is grounded in respect, ambitious thinking, and collaboration, fostering an environment where bold action is encouraged. Commitment to diversity and inclusion is paramount, creating a workplace where employees can be authentic, impactful, and grow their careers. This proactive, team-oriented culture makes every success a collective victory, appealing to professionals who thrive in dynamic, team-centric settings. The role of Assistant General Manager at Legends Global reports directly to the General Manager within the administration department and carries an exempt FLSA status. This position is pivotal in managing the day-to-day activities across various departments within the facility to ensure operational excellence, maximize profitability, and deliver outstanding customer service. The Assistant General Manager works either directly or through subordinate supervisors to implement facility policies aligned with management contracts, client objectives, and corporate guidelines. Key responsibilities involve coordinating with department heads to monitor and assess operational, sales, and activity reports, making necessary adjustments, and overseeing their implementation. The position also demands active participation in contract negotiations with suppliers, promoters, and tenants for services and events, alongside contributing to long-term planning and program objectives. Ensuring compliance with all relevant codes, laws, risk management, safety standards, and emergency procedures is a critical component. Further, the Assistant General Manager is tasked with establishing customer service standards to maintain a professional image and encourage repeat business, assisting in budget preparations including capital projects for facility improvements, and maintaining crucial industry contacts to facilitate regular use of the venue. Post-event operational and financial reviews fall within the scope of the role, as does coordinating personnel training and safety protocols. This leadership role includes supervisory responsibilities such as interviewing, hiring, training, work planning, performance appraisals, and conflict resolution. Working extended or irregular hours including nights, weekends, and holidays is expected. Based onsite at the DCU Center in Worcester, Massachusetts, this position offers a competitive salary reflective of experience, along with a comprehensive benefits package including medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan. The Assistant General Manager position at Legends Global is well suited for candidates with extensive industry experience, particularly in management roles within arenas, convention centers, or stadiums, who possess strong leadership, negotiation, and operational skills. The role demands excellent organizational abilities, robust communication skills, crisis management capability, and a commitment to hospitality excellence in a fast-paced and demanding environment. Join Legends Global to be part of a winning team dedicated to excellence in live event management and venue operations.

• Bachelor’s degree from an accredited four-year college or university
• minimum of five years’ industry experience with at least three years in management of an arena, convention center or stadium
• skills and experience in contract negotiation, business law, labor relations, union contracts, purchasing procedures, and supervising personnel
• ability to respond promptly and decisively during crisis situations
• proficiency in MS-DOS, Windows, Word, Excel, and/or Lotus 1-2-3
• excellent oral and written communication skills
• ability to organize and prioritize work to meet deadlines
• ability to maintain effective working relationships with clients, employees, and other stakeholders
• valid U.S. driver’s license and insurance
• flexibility and adaptability
• ability to handle confidential information
• excellent interpersonal and organizational skills
• knowledge of safety regulations and employment laws
• ability to work under significant pressure
• experience managing entertainment or convention facilities
• effective supervisory skills