Assistant General Manager

Urban Air Adventure Parks is the leading indoor adventure park operator, widely recognized as the pioneer and market leader in location-based entertainment. Headquartered in Dallas, Urban Air has revolutionized the concept of indoor adventure parks, creating a unique environment where families can come together to enjoy exciting attractions in a safe, engaging, and innovative space. The company’s mission is centered on helping kids have fun while aiming higher—empowering them to achieve milestones they never thought possible. Urban Air’s expansive network of parks provides guests with a variety of attractions including trampolines, climbing walls, indoor skydiving simulators, ropes courses, and other thrilling activities designed to entertain and challenge all ages. The company culture emphasizes activating awesome through positivity, accountability, and teamwork, fostering an inclusive environment where employees and guests alike feel motivated and supported. Urban Air values diversity and maintains a strong commitment to creating welcoming experiences for every visitor. As an equal opportunity employer, Urban Air Akron is dedicated to providing employment opportunities that reflect its core values of respect, creativity, and excellence. The Assistant General Manager role at Urban Air Adventure Parks is fundamental to the park’s success. This full-time leadership position requires an individual who is motivated, energetic, and equipped to instill accountability while driving operational excellence. The Assistant General Manager is responsible for providing overall leadership, supervision, and direction across strategic initiatives and operational standards. This includes managing daily operations that span entertainment offerings, food and beverage services, attractions, and property maintenance. The ideal candidate will demonstrate strong leadership abilities by cultivating a positive team environment focused on exceptional customer service and high staff performance. In this role, the Assistant General Manager will assist in recruiting and retaining qualified staff, coaching team members, and ensuring the execution of training programs designed to develop and enhance skills. They will be expected to develop effective staffing schedules to meet operational needs, maximize the customer experience, and ensure appropriate coverage at all times. Leadership involves motivating individual strengths within the team to foster productivity and customer satisfaction, promoting internal growth by identifying and developing staff for promotional opportunities or participation in leadership programs. The role demands meticulous attention to detail, especially regarding inventory control and expense management, as well as ensuring safety, cleanliness, and security throughout the facility. The Assistant General Manager plays a pivotal role in maintaining Urban Air’s high standards and operational philosophies to continuously improve the guest experience. This position requires adaptability, strong communication skills, professionalism, and a proactive attitude toward challenges and change. Urban Air accolades its employees as Brand Ambassadors and Culture Champions, reflecting the importance of interpersonal interaction, enthusiasm, and a positive environment within the park. The role requires working in a fast-paced atmosphere, including nights, weekends, and holidays, which aligns with the park's busy operational schedule. Potential candidates must be willing to embrace the dynamic nature of the business and lead by example in professional grooming and conduct. Overall, the Assistant General Manager position is perfect for a self-motivated individual with a background in hospitality or family entertainment, eager to take on a leadership role that balances operational demands with team development and customer satisfaction. This position offers an exciting opportunity to be part of the largest indoor adventure park operator globally, where passion for fun and leadership excellence come together to create memorable experiences for both guests and team members.

• Work days, nights, and/or weekends as required
• Work in noisy, fast-paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Read and write handwritten notes
• Lift and carry up to 30 pounds
• Must have regular and predictable attendance